• Created 100+ Epics, Features, and User Stories for the POS Modernization initiative, which reduced the project backlog by 40%.• Facilitated 5-hour whiteboarding workshops, resulting in the identification of 15 key future state needs for the client.• Traveled and presented business requirements and wireframes to the client during approval sessions, achieving a 95% approval rate.• Gathered pain points by interviewing 40+ managers and staff members leading to a 30% improvement in process efficiency.• Process mapped flows linked with a restaurant company's POS System, improving system accuracy and reducing errors by 25%.• Created RFI and RFP documents optimizing vendor selection criteria, leading to a 20% reduction in procurement costs.• Designed a WMS upskilling presentation, which was used by over 50 warehouse employees, increasing system utilization by 30%.• Formulated questionnaires and created multiple vendor scorecards, which improved vendor performance evaluation by 25%.• Coordinated vendor communications using Agile methodologies, achieving a 15% improvement in project timeline adherence.• Organized and led daily standup sessions with the client, maintaining a 98% alignment rate on project deliverables.

•Distributed $16.9M in Cares Act funds to small businesses in Atlanta.•Organized and managed sensitive data and information through Excel.•Engaged with many business owners to assist in meeting their financial needs.

• Used SQL Developer to query, filter, and match PO/Vendor/Invoice data, increasing data accuracy by 40%.• Created System Requirement documents, leading to a 25% reduction in supplier invoice processing time.• Process mapped the flow of events from AP to the Oracle ERP, reducing process bottlenecks and improving efficiency by 20%.• Coached the accounting team on using Excel4Apps, improving reporting accuracy by 30%.• Eliminated dual entry and reduced PO Receipt based entry from 100% to 20%, saving the team 10 hours per week.

• Provided an overview of our recruiting process using tools such as SIPOC, VSM, and Process Map • Created ad-hoc reports using IBM Kenexa, Tableau, and Microsoft Excel• Utilized Minitab to create control charts and view descriptive statistics• Managed brainstorming and training sessions to uncover possible issues and solutions• Reduced the number of offer errors in our system as a result of my Lean Six Sigma Project