Julian Williams Email & Phone Number

Bristol, United Kingdom

Bristol, United Kingdom

Responsible for overseeing 50 offshore processing and 23 onshore support staff, processing in excess of 40k existing business work requests per month in relation to a broad portfolio of protection, pension and investment products for an existing business book exceeding 700k customers. Required to manage staff and relationships with 3rd party providers to ensure achievement of commercial service levels, maintenance of controls and mitigation of risks to the business, complete process related analysis, using the output to develop customer focussed strategies and represent the business on numerous high-profile project and change programmes. Technical reference point to other business areas. Key accountabilities included: Achievement of commercial service levelsStaff coaching, development and appraisalsAdherence to internal, regulatory and legislative guidanceAssessment and management of operational, reputational and financial risksDevelopment and implementation of process improvement initiatives and local strategiesProduction, analysis and upward reporting of all key performance MIAviva / RBSG / TPA relationship managementWorkflow, resource and absence managementChange managementStakeholder managementBudget managementMulti-site management

Bristol, United Kingdom

Responsible for managing a team of staff dealing with existing business requests relating to the full post sale lifecycles of various group, executive and personal pension products. Required to ensure that all work was processed in line with regulatory and legislative guidance and to agreed commercial service levels. Key accountabilities included: Achievement of commercial service levelsStaff coaching, development and appraisalsWorkflow, resource and absence managementProduction and reporting of performance MIChange managementRelationship management

Bristol, United Kingdom

Responsible for managing a team of staff dealing with all existing business premium servicing work for a book of business collecting in excess of £275M in premiums per month in line with anti-money laundering controls, company and regulatory guidance and to agreed commercial service levels. Required to liaise directly with key strategic partners regarding cancellation, amendment and arrears trends and develop mutually beneficial strategies to maximise profitability through enhanced retention activities Key accountabilities included: Achievement of commercial service levelsStaff coaching, development and appraisalsWorkflow, resource and absence managementProduction and reporting of performance MIChange managementRelationship management

Bristol, United Kingdom

Bristol, United Kingdom

Bristol, United Kingdom