I have a degree in Public Relations and my career was mostly in the area of ​​Telecommunications. I have experience in drafting communications and support for customer service teams. I have a communicative and conciliatory profile, which allows me to have a good interpersonal relationship with different areas, helping to promote better communication between people and mediating conflict situations. During my professional career, I experienced the Telecommunications privatization period, which allowed me to have contact with the organizational change process of a company. At another time, I had the opportunity to lead outsourced teams, promoting their engagement, keeping the focus on results and the motivation of employees. I have knowledge of Internal Communication, Emotional Intelligence Interpersonal Communication, Internal Communication Plan and Intercultural Communication, obtained in courses held at Udemy Cursos Online. I have an advanced level (self-taught) in English for verbal and written communication; intermediate level in French (verbal and written communication) and basic level in Spanish for verbal communication.