Juliana Boos Email & Phone Number

Hungary

Budapest, Hungary

- Lead the end-to-end creation, maintenance, and optimization of customer-facing eLearn content, including articles, videos, and visual assets using CMS platforms like WordPress. Consistently produce engaging and informative content tailored to audience needs, ensuring clarity and adherence to company standards.- Utilize data-driven insights to inform content improvements, optimizing articles for search engines and enhancing user experience. Apply SEO principles to increase content… Show more - Lead the end-to-end creation, maintenance, and optimization of customer-facing eLearn content, including articles, videos, and visual assets using CMS platforms like WordPress. Consistently produce engaging and informative content tailored to audience needs, ensuring clarity and adherence to company standards.- Utilize data-driven insights to inform content improvements, optimizing articles for search engines and enhancing user experience. Apply SEO principles to increase content visibility and effectiveness.- Collaborate with cross-functional teams, including Brand, Product Marketing, and Sales, to align content strategies with business objectives. Work closely with stakeholders to ensure content is on-brand and resonates with target audiences.- Leverage content management platforms like Zendesk Guide, and adaptable to using AI tools for content creation and enhancement. Effectively streamline workflows to improve content delivery and personalization.- Contribute to defining and executing the content roadmap by analyzing customer needs, competitive benchmarks, and business goals. Regularly update and revise content to reflect product changes and user feedback.- Develop and maintain training materials, including on-demand modules, to empower customers to learn to use the product effectively. Provide internal training sessions during Onboarding or after to ensure consistent understanding of content and product updates.- Continuously monitor content performance through metrics and dashboards, translating trends into actionable insights. Proactively address customer pain points by refining content to reduce confusion and improve user satisfaction. Show less

Budapest, Hungary

I'm here to train users on Prezi as well as coaching customers to provide techniques that will help make their virtual presentations stand out above the rest. Help them break away from the linear slide-to-slide presentation and inspire and motivate them to become better visual storytellers.My main tasks are:- Hold live webinar sessions for customers - Delivery of remote training using tools such as Teams, Zoom etc.- Lead Q&A sessions, Open Office Hours, and feedback… Show more I'm here to train users on Prezi as well as coaching customers to provide techniques that will help make their virtual presentations stand out above the rest. Help them break away from the linear slide-to-slide presentation and inspire and motivate them to become better visual storytellers.My main tasks are:- Hold live webinar sessions for customers - Delivery of remote training using tools such as Teams, Zoom etc.- Lead Q&A sessions, Open Office Hours, and feedback sessions- Identify Training needs according to KPIs and metrics and evaluate performance to determine if it meets business needs- Provide a personalized experience adapting to each client - Development and review of effective training course materials- Acting like a knowledge center troubleshooting technical issues during sessions, helping customers in real time and through email support- Create tutorials in video format, record voice overs and edit videos Show less

Budapest, Hungary

My responsibility is to maintain, support and grow the Portuguese speaking markets through localization efforts. This includes creating and curating Portuguese content for product, support, social, marketing and all other related projects. - Translate, localize, produce and maintain Learn Content (articles, prezis, screenshots, video scripts, voiceovers and tutorials) in Brazilian Portuguese - Company localization: translating and reviewing strings on Transifex for the Marketing… Show more My responsibility is to maintain, support and grow the Portuguese speaking markets through localization efforts. This includes creating and curating Portuguese content for product, support, social, marketing and all other related projects. - Translate, localize, produce and maintain Learn Content (articles, prezis, screenshots, video scripts, voiceovers and tutorials) in Brazilian Portuguese - Company localization: translating and reviewing strings on Transifex for the Marketing, website and product - QA product localization - Host Prezi webinars in Portuguese & English - Create and localize content in social media for blog, Twitter and Facebook Show less

Budapest

- Supervise day-to-day operation, motivate team members on a daily basis- Act as contact point, facilitate problem solving, provide guidance and resolve queries - Delegate tasks and set deadlines for team- Conduct team meetings to update members on best practices and continuing expectations- Monitor and assess performance, provide regular feedback for the team and complete evaluations every half year- Ensure full compliance with Service Level Agreement, monthly deadlines and… Show more - Supervise day-to-day operation, motivate team members on a daily basis- Act as contact point, facilitate problem solving, provide guidance and resolve queries - Delegate tasks and set deadlines for team- Conduct team meetings to update members on best practices and continuing expectations- Monitor and assess performance, provide regular feedback for the team and complete evaluations every half year- Ensure full compliance with Service Level Agreement, monthly deadlines and KPIs are met- Support Manager in various monthly reports, business projects and process improvement initiatives- Act as deputy for Manager during any absence and perform management duties - Support Human Resources team: perform technical interviews, ensure Timesheets are submitted, approve holidays- Request accesses to all work tools for new team members and ensure all new joiners receive and complete trainings- Approve month end reports, manual journal entries, account reconciliations, intercompany contracts- Participate in SAP testing projects- Assist internal and external auditsAchievements: Winner of a client award for Outstanding contribution and continuous support in the Principal Operating Company team in Q4 2017 Show less

Budapest, Hungary

- Set up in SAP manual contracts for centrally billed clients- Validate documentation for new proposals and amend contracts in SAP- Create adhoc and recurring manual journal entries for claiming funds, accruals, revenue adjustments and reclasses- Issue invoices weekly, credit and debit notes- Recognize revenue bi-weekly according to US GAAP- Month end and quarter closing accounts reconciliation and analysis reports- Follow up with Client Sales for missing or incomplete… Show more - Set up in SAP manual contracts for centrally billed clients- Validate documentation for new proposals and amend contracts in SAP- Create adhoc and recurring manual journal entries for claiming funds, accruals, revenue adjustments and reclasses- Issue invoices weekly, credit and debit notes- Recognize revenue bi-weekly according to US GAAP- Month end and quarter closing accounts reconciliation and analysis reports- Follow up with Client Sales for missing or incomplete documents, evidence of agreement and delivery, purchase orders- Support Business Unit in Geneva and Collections team- Central Point of Contact for Platinum clientsExtra tasks: Back up Team leaderAchievements: Winner of a client award for actively contributing for 2MM EUR Unbilled reduction in Q1 2016 Show less

Blumenau E Região, Brasil

- Instructing new professionals- Revising processes- Crisis management

Blumenau E Região, Brasil

- Accounts payable, management of bank accounts and update of cash flow- Billing services, issuing bank slips and electronic invoices- Accounts receivables and collections- Budgets, purchases and maintenance of company's properties- Support HR with payroll, distribution of profits and recharge employee's monthly benefits

Blumenau E Região, Brasil

- Billing public/private health care plans and private patients, electronic invoicing- Accounts receivables, reconciliation of payments, collections- Distribution of medical fees- Negotiation and contracting private health care plans- Supervision and support of four branches- Instruction of new professionals

Bachelor'S Degree, Business Administration And Management, General

Highschool