Juliana Marcela Parra Prieto Email and Phone Number

- Analyze and design businesses' processes to drive optimization and automation directly with area leaders to understand their objectives and main challenges specifically with Marketing, Operations and Human resources teams.-Create and update process flowcharts and documentation, available for the company's areas. Also, develop tools and templates to ensure the correct project and process growth.-Optimize, monitor and ensure adherence to established processes defining metrics to evaluate the performance of the processes and the impact of the improvements implemented in the projects connected to the company OKRs.- Process leader for brand, marketing retention, and product development projects optimizing their execution and overseeing the project planning, coordination, and control.

Representative for an online ebook store in charge of providing support to clients and leads through emailand chat using zendesk platform.

-Responsible for the definition and implementation of the brand identity, introduce the company in social networks and digital platforms. -Strategies development for Facebook and LinkedIn to attract new clients and create brand awareness, along with the management of suppliers and freelancers.

- Responsible for the planning and implementation of new business lines, transformation and improvement of processes in areas of logistics operation. - Development and control of digital marketing projects and technology focused on the industry. - Creation and follow-up of processes, functions and procedures manual, coordination of negotiations and project management activities.-Develop and structure a new organizational design with the purpose of expanding and improving sales, customer experience and services areas.

-Member of the innovation cells acting as project manager and administrative specialist for the group.-Creation and development of highly disruptive solutions under multiple methodologies like design thinking and lean startup, guiding business areas to innovation practices. -Elaborate value propositions, buyer personas, mock-ups and MVP focused on generating value for each of the Bolívar group companies (Seguros Bolívar-Insurance, Constructora Bolívar-Construction, and Davivienda-Bank).

-Responsible for the operational process related to import and export documents preparation -Support logistics leader with formalities at customs process.