*Completed a comprehensive technical assessment, engaging with over 50 internal stakeholders, to identify critical IT infrastructure and operational challenges within the year.*Launched and made significant progress on a three-year IT roadmap within the year, marking a pivotal shift towards a modern, scalable architecture and reducing reliance on outdated technologies.*Led the IT team's professional development through Azure Boot Camp and Udemy Training, implementing a mandatory weekly training regimen within the year.*Reorganized the IT department into six specialized practice areas within the same year, significantly enhancing team efficiency and aligning IT operations with future business objectives.*Successfully implemented the Microsoft Dynamics 365 (M365) integration within the year, markedly improving operational efficiency and customer service capabilities.*Established a Vendor Center of Excellence and streamlined the vendor management process, achieving optimized cost and performance metrics within the year.*Achieved a 60% reduction in high-priority IT service desk tickets within the year, indicating substantial improvements in system reliability and user satisfaction.*Initiated and began implementation of strategies to cut technical infrastructure costs by 20% by the end of the year, including network upgrades and application portfolio optimization.*Led the team in the successful establishment of a private Azure cloud tenant within the year, enhancing our cloud infrastructure's agility, security, and scalability.*Successfully completed multiple audits with the technology team, demonstrating strong compliance and IT governance within the year.*Implemented Single Sign-On (SSO) and Multi-Factor Authentication (MFA) on all devices, including those with escalated access, significantly enhancing organizational security posture within the year.

*Led the successful rebuilding of both the technology and revenue teams within a six-month timeframe.*Expanded the technical team to ensure 99.999% reliability for a SaaS application, supporting 4+ million customer interactions in 40 languages across 70 countries.*Managed all aspects of revenue management, including client strategy, client success, customer service, budgeting, forecasting, and new customer growth.*Implemented collaborative software systems (ClickUp, NetSuite, etc.) to reduce legacy systems and software expenses.*Optimized the data strategy, resulting in a comprehensive 360-degree view of customer engagement, reduced duplicate data, complete customer journey mapping, and rationalization of ongoing product development.*Successfully addressed and resolved significant WCAG (ADA) compliance issues in existing software solutions, ensuring accessibility for individuals with disabilities.*Oversaw the retirement of multiple high-risk and high-cost software and hardware systems.*Achieved an impressive 95% retention rate for all team members during my tenure

Kaada is community where people describe it as ‘soul nutrition,’ ‘long overdue,’ ‘effective,’ ‘engaging,’ and ‘fun.’Kaada was created to authentically connect professionals in all seasons of their careers; differently. Kaada takes the best of networking, the best of personal coaching, and then adds a unique way to give back to our communities to create an effective process to value your time. Kaada, which means to “pour in,” is on a mission is to reach 1 million people (and their families) who want to create better, more authentic relationships, grow their personal and professional skills, and impact their community like never before.

Provided executive consultative leadership for various smaller, entrepreneurial businesses. Hired for multi-year engagements with a focus on increasing sales, improving the hiring plans for teams, consolidating siloed technology, and integrating multiple disparate processes, increased throughput. Included directing teams across customer service, marketing, sales, and technology while working with c-suite teams to identify, and lead, M&A opportunities that expanded core capabilities, reduced dependency upon specific software platforms while increasing profitability and reducing risk. Developed 3-5 year business technology strategies for various companies enabling greater growth, employee retention, deal structure, customer acquisition strategy, and sale enablement technology.Major Accomplishments* Increased net new sales by 168% in 4 months, including growing a new, inexperienced team.* As CTO, implemented SFDC lead generation process, SFDC Maps, and SFDC High Velocity Sales. Deployed VoIP call center w/integrations to back-office technologies. Automated 1M transactions per month.* Defined master data strategy for customer master / client master / event-based weather master. * As Chief Commercial Officer, increased Sales Qualified Leads by 10X using data analytics, GIS, and API* Integrated multiple systems via API: Email Automation, Data Enrichment, SFDC, VoIP, Scheduling Software, SMS, Predictive Dialing, Geographical Account Management

Senior Executive over first enterprise Platform as a Service design and pursuit for the rail sector * Demonstrated deep understanding of DevOps methodologies, cloud computing, micro-services, software rationalization, enterprise architecture, and board level negotiations. * Led large international pursuit team focused on closing the first Platform as a Service Pursuit from a technical /sales perspective for the transportation market using dev ops/agile methodologies and micro-services

Led corporate global assessment of internal build versus buy technologies across logistics, supply chain, and operations. Included vendor assessment, technical assessments, delivery and deployment capabilities, software rationalization, and risk assessments around key vendor partners (US, EU, and EMEA). Coordinated/led global assessment/global teams working across multiple time zones.

*Responsible for design, creation, deployment and maintenance of a complex, multi-tenant software operations management system. *Responsible for Master Data Management, Database design and tuning*Designed and developed complete functionality including complex schedule algorithms, significance business intelligence design, and a compete multi-variable payroll system*Supported operations in a 24/7 work environment requiring a highly available design. *Managed three off-shore teams providing exceptional defect mitigation.

* Architected solutions and oversaw team of 40 SAP developers for various ERP implementations* Managed SAP custom dev team over Supply Chain, Human Capital Mgt., Plant Mgt., Materials Mgt.)* Assumed project significantly behind schedule, established method to effectively evaluate product backlog* Rationalized functionality by evaluating 3200 development items, reducing 40% of remaining work

Worked across all classes of railroads, both nationally and internationally to leverage technology being developed by Union Pacific and its partners. Traveled extensively, consulting and advising transportation related companies on the topics of optimization, crew management, technology, change management, and hardware. *Led research and design efforts to identify new technology disruptors to fill gaps in the existing market*Managed ALL business relationships for the organization

o Transformed entire services center of 400+ logistics professionals with monthly budget in excess of $75MM by improving knowledge management (Implement LMS), reduced errors (Six Sigma / Lean Projects), improved operational efficiency by implementing predictive analytics using forward-looking KPI’s, existing personnel personas, and real-time monitoring, all while managing change for 400 people o 50% reduction in workforce over four years while delivering quadruple improvements in key performance indicatorso Pre-automation tools, designed and developed mission-critical interface to synchronize disparate systems mainframes through four-year cutover; resulted in a headcount reduction of 40o Led team to document technical capabilities of 30-year-old CICS/DB2 system, resulting in 1,700-page critical requirements document for $40MM ERP enterprise-wide software system o Developed the entire testing strategy (environment requirements, tests, script creation), complete implementation across 165 unique locations in a 24/7 operation, prioritized and rationalized ongoing new development and problem resolution impacting both production and operations

o Designed and led the development of numerous products including payroll optimization algorithms, predictive analytics around operational performance and human behavior, replaced manual process with a combination of development, a development team and off the shelf BI tools and developed the first operational index deployed on a mobile platform (pre-iOS / Android)o Redefined telephone routing structure by upgrading the entire phone system. Implement CTI technology, leveraging inbound identification using both voice and manual authentication, augmenting data before it arrived at the dispatcher desk. Decreased talk time by 15 seconds on 1M Calls/Montho After using analytics to evaluate the inbound phone pattern of customers, creating proactive notification (SMS) to reduce repetitive calls resulting in reduction of 250,000 inbound IVR calls monthly.

o Reviewed every manual process by implementing quarterly time and motion studies to determine areas for reduction. Manual process reduction resulted in 75% reduction in staff over five years.o Dreamed of and then designed a dynamic automated notification process to reduce outbound transactions from 4 minutes to 10 seconds. Automation included early phone canvassing for notification. Utilized agile development methodology to deliver MVP and weekly releases focused on highest value functionality. Automation resulted in a 4 to 1 reduction in outbound effort.o Redeployed excess resources into auditing roles/training/quality roles to further improve the operationo Significant vendor management experience with a monthly spend of $40M+

Managed the entire software development lifecycle (SDLC) for 15 applications in a rapid application development organization. Interfaced with multiple enterprise systems to increase overall efficiency of a user community of 400 logistics coordinators by developing the first multitiered applications the organization had ever deployed at the desktop level. Learned database management techniques, leveraging Microsoft SQL Server, Micrsosoft Access, VB, .NET, PowerBuilder and HTML. Responsible for eliminating hundreds of manual process in a high tech, high stress, and highly regulated environment.

Responsible for the overall distribution of crews across the entire network. Created an application that eliminated 16 of my colleagues positions by using real-time data for improved operations.

All Marketing related activities for a medium-sized retail chain in the Austin, TX area.

Responsible for the safety, security and on-campus development for 600 upper class men.

Managed college student housing facility for 400 undergraduate students. Provided challenging educational opportunities by promoting on campus programming and student activities.