Julian Choong Email & Phone Number

Kuala Lumpur

Kuala Lumpur

Kuala Lumpur Malaysia

Email Marketing:• Utilised FasterSendMail, Sendinblue, and Customer.io for email marketing campaigns.• Designed and implemented email templates, managed contact lists, and analysed post-campaign reports for open and click rates.• Successfully executed targeted campaigns to inform existing customers about new order management features, incorporating video tutorials for enhanced user understanding.• Maintained automated email campaigns for newly connected e-Commerce stores, addressing corporate rate and e-Fulfilment service inquiries across multiple regions.Client Demos and Support:• Conducted and led demo sessions for prospective clients in MY, SG, and PH.• Addressed logistics-related inquiries, explaining services and navigating EZIE’s website or dashboard.• Managed fulfilment-related inquiries, clarifying cost components within the price list and initiating relevant questions to tailor solutions.Warehouse Coordination:• Collaborated with the warehouse team to address fulfillment inquiries, ensuring smooth communication between sellers and the warehouse team.• Coordinated allocation of storage space, inbound arrangements, and pick & pack guidelines.Client Relationship Management:• Served as the primary point of contact (account manager) for clients, handling order issues, collecting feedback for service improvement, and addressing general inquiries.• Assisted clients with Shopee/Lazada Other Logistics Provider (OLP)/Delivered by Seller (DBS) applications for Malaysia & Singapore.Key Contributions:• Successfully onboarded 7 e-fulfillment prospects and 25 logistics prospects, including notable clients such as QuincyLash, Mandom Singapore, Bluebell Group, and more.• Prepared comprehensive decks for customer onboarding, encompassing e-Commerce store connection, available payment methods, scheduling orders, company profile, demo decks for seller hunting, and information on partners, referrals, and affiliates.

Selangor, Malaysia

Role:• Led comprehensive e-Commerce marketing campaigns for Mondelēz brands, including Cadbury, Jacob’s, Oreo, Philadelphia, and Chipsmore.• Acted as Key Account Manager (KAM) for e-Commerce vendors.• Developed and executed month-on-month e-commerce marketing plans, aligning with global occasions and brand-focused initiatives.• Allocated budgets and strategised sales plans during low periods, collaborating with platform account managers.• Maintained a masterlist of MY & SG SKU information, utilized company-wide for reference.• Tracked month-to-date sales, strategising plans during low sales periods, and ensuring optimal SKU visibility.• Liaised with creative designers to produce banners and hero images, aligning with Brand Managers on promo mechanics and campaign themes.• Prepared and presented Year-to-Go (YTG) activation decks summarising monthly campaigns and promotions.Platform Management (Shopee & Lazada MY - International E-Commerce Group):• Led weekly updates on new products, indents, supply issues, and monthly sales.• Initiated efforts for variation listings for all SKUs, streamlining the buying process.• Facilitated Biscuit Bulk Box & Cadbury & Oreo E-Pack activation and Shopee-exclusive Twisties Kaya Butter Toast campaign.Campaign Facilitation (Pandamart, Redmart SG, Amazon SG):• Facilitated various campaigns, including Cadbury Zip Activation on Pandamart, recipes using Mondelēz products on Redmart SG and platform-exclusive activations on Amazon SG.• Managed Amazon Seller Central, ensuring accurate product listings and addressing supply issues.

Selangor, Malaysia

Malaysia

Ba Business Management, Business Management

Cambridge Gce A-Levels, Mathmatics, Physics, Chemistry & Economics

Activities and Societies: Model United Nations Taylor's College Sri Hartamas - Head of Administration