Multi Unit Franchise Partner that invests in great people and great systems. We are always looking for brands that meet both our investment criteria and more importantly our core values:Friends In Every CityWhen you’re core value-driven, people are drawn to more than your business – they’re drawn to your beliefs and commitment. Friendships are forged in shared moments, both good and bad. How you make it through those moments means everything. We operate with integrity and consistency so we can build lasting relationships.Do It With KindnessThe world has always needed kindness – we’re ready to deliver more. And the franchises we work with are, too. We choose to spread compassion and amplify it by helping our partners scale their impact. Our ideal partner doesn’t just have a lofty vision, they want to put good things into the world. Be Bold And Daring We’re here to reimagine the franchise game. To innovate, bold action and thought are required. We dare to take a different view. By scaling the impact of others, we can amplify the awesomeness out there. What if franchising were fun?

The Franchise GrowthLab is a consulting company that focuses on franchisors who are looking to scale! We help brands surpass the 100+ unit mark as fast and easily as possible, building and teaching scalable best practices that allow founders and CEOs to grow and still LOVE their brand and business.My Purpose: Build and deliver scalable strategic and operational solutions and mentor high growth franchise leaders and brands across North America.I know from experience what is required to differentiate and scale a successful brand and franchise system. I oversee the development and deployment of our Strategy and Execution service, which has been built from decades of hard work building great companies. Most franchise systems fail to scale. The best way to avoid this is building out a strategic vision and execution road map as early as possible.Our Strategy and Execution service builds a plan that creates clear goals and defined path forward for your franchise brand. Along the way, I will also teach you and your team our franchising, people management and operational excellence best practices with a clear accountability and defined meeting cadence that delivers impact and results.The secret to your success is our ability to go deep into your business model and help you find and focus on the few right decisions and actions that will set your brand up for sustainable growth.

Leadership: Member of the Starling Leadership team, communicating customer opportunities and challenges while advocating for any product development required to grow our business with customers at all meetings.Built and developed high performing A-player Customer Success team who delivered against company priorities and goals. Developed repeatable, scalable Customer Success processes that decreased launch times, increased launch quality and increased long term engagement by ensuring the value and benefits of Starling was understood throughout the customer's organization.Fostered a high trust, high 'do vs. say' culture with all Starling customers, handling challenges and opportunities in a positive manner, delivering high net promoter scores.Customer Renewals: Achieved 100% account renewals for all customers including significant contract revenue growth from Starling's largest education account.Developed and delivered detailed renewal plans and presentations, leveraging strong relationships with key executive, operational and finance decision makers to ensure timely renewals.Customer Growth: Achieved 117% annual growth from existing customers using Starling's programs on a pay per use basis.Worked with team to increase the breadth and depth of disability managers using Starling's programs by ensuring executive and operational contacts understood the benefits and value of our digital therapy programs, delivering clear presentations to decision makers and end users.Government Funding Management: Contributed to securing $2M Digital Technology Supercluster funding to accelerate the delivery of digital mental health therapy solutions to Canadian healthcare and education sectors. Selected and set up project management software and led project management meetings to ensure progress transparency. Worked with CEO and CFO to deliver quarterly financial and operational reports for external steering committee and Digital Technology Supercluster's approval.

Leadership: Managed finance, sales, marketing, production and customer support teams through high growth years and transition to online focused and experiential brand building. With the CEO, led the restructuring of Pranin Organic, utilizing extensive coordination and communication with shareholders, legal, and employees to achieve break-even for the first time in the company's history.Strategy and Operations: Built One Page Plan for Pranin Organic with founder and employees. Set meeting rhythm and cadence to support strategic plan, team priorities and employee development. Knocked down pre-existing silos and team dysfunctions and created ‘one team, one brand’ culture that delivered results. Hired new Controller and CFO, delivered scalable, lean production systems and improved operational and financial reporting to the benefit of management productivity and shareholder relations. Results: Delivered 80% YOY revenue growth with 200% high-margin online channel growth, including 2,000% USA on-line channel growth. Led significant restructure in March 2019 to cut costs, resulting in the company achieving break-even for the first time. Worked with the remaining team to launch new long term projects, including rebranding, reformulation and new marketing and manufacturing initiatives.

Leadership: Provided operations leadership during period of significant corporate growth of 75% over 4-year period. Managed diverse portfolio, including centralized infrastructure, information technology, data analytics, human resources, strategic initiatives, planning, and continuous improvement. Improved overall efficiency and processes by developing annual strategies, revenue targets, and identified strengths, weaknesses, opportunities, and trends for Nurse Next Door.Scaling Operations: I spearheaded initiatives for Nurse Next Door's business to provide private home care to seniors. I collaborated with founders and internal teams to launch a new Happier Aging concept – a major brand enhancement to differentiate Nurse Next Door in the market. I forged strategic relationships with forward thinking technology companies to sell home care solutions, including GE, Intel, Phillips, and Alarm.com promoting peace of mind for our customers. In addition, led search and execution of major head office relocation on time and one budget, overseeing all details, including physical layout and IT infrastructure requirements to support all departments including 24/7 call centre during relocation.Lean Optimization: With my Lean Yellow Belt designation, I trained all employees on continuous improvement principles utilizing value stream mapping, value graphing, 5-Why, and 5-S methods.

High Growth Team Player: Developed from scratch analytics and planning responsibilities to support lululemon's growth from $60M to $600M+.Business Development: Drove business planning for men's line, responsible for analyzing, forecasting, and building men’s $70M North American business model. Collaborated with finance, operations, merchandise and allocation teams to achieve sales and inventory targets for 130 locations across Canada and USA. Analyzed opportunities to improve inventory efficiency while working cross-functionally with teams to action my recommendations. Developed merchandise performance analytics and reports used by various departments to analyze business trends and create action plans to mitigate developing concerns.KEY CONTRIBUTIONS: Achieved 22% growth on 9% LY growth with 17% less inventory and 1.5% margin growth (2010). Implemented new USA distribution centre and new store inventories supporting USA growth strategies. Contributed to preparation of data for presentation to senior executives and board of directors. Developed “Thirds Report” and monthly “melt down” reports analyzing every style sold. These reports were the “go-to” report utilized by operations, merchandizing, purchasing, distribution, and senior management.

Strategic Planning and Consulting: Managed and built 200 year simulation and optimization models that linked client certification objectives with economic, social and ecological goals. Performed sensitivity analysis on modelling assumptions and various policy scenarios. Evaluated the sustainability of proposed ecosystem based resource management plans. Communicated resource plan results to government and industry analysts.Programmed custom MS Excel Workbooks using MS Visual Basic for reporting simulation model outputs. Analyzed, organized and queried large MS Access databases, which stored model inputs and outputs.

Forest Product International Sales and MarketingExport Sales and Trading: Organized and finalized sales and marketing of export grades between American producers and international buyers. Educated Asia-Pacific executives during domestic mill and warehouse tours. Research: Researched and initiated new sales into Indian, Indonesian, Pakistani and Sri Lankan markets.Import Sales: Transferred to Jakarta to expand variety and volume of North American and European pulp and paper products sold into Asia-Pacific markets.Client Services: Developed new long-term relationships with forest product corporations and brokered price and grade agreements with company owners and executive officers. Accumulated over $2 million US worth of sales during six-month stay while relocated to Jakarta, Indonesia.