Julian Garcia Email & Phone Number

• Streamline business processes by customizing and automating Salesforce workflows, improving data accuracy, and driving operational efficiency.• Develop and deliver comprehensive Salesforce training programs, empowering teams to effectively utilize the platform and maximize productivity.• Lead the implementation of complex Salesforce CRM solutions, collaborating with cross-functional teams to optimize sales processes and enhance customer engagement.

• Gather requirements from internal and external stakeholders to effectively design, test, build, deploy, train end users on, and document Salesforce solutions (particular emphasis on easily managed no-code and low-code solutions).• Implement expertise in Flows, validation rules, workflow rules, formula logic, reports, dashboards, list views, security (sharing settings, roles, profiles, user maintenance), data management (including Dataloader and Data Import Wizard), and API integrations (Dialpad, SMS Magic).

• Drive CRM enhancement in collaboration with business leadership and developers. Translate business needs into technical terms and vice versa, to architect and manage execution of project roadmaps.• Produce customized, in-depth end-of-year performance reports for VP and C-suite executives• Train and audit staff in data QA (errors, deduping, migration, manipulation [imports/exports/mass updates] etc.).

Greater New York City Area

• Salesforce end-user experience as a recruitment professional tasked to warm call leads, present higher education benefits, and, if matched, convert to an enrolled student.• Inspire prospective students, as their first point of contact, by guiding them through information on the post-grad professional opportunities, academic programs, philosophy, features and benefits of our college.• Exceed performance goals by designing and executing comprehensive contact plans to effectively follow up with a large prospect database, as well as research and share the latest trends in contact management strategies with colleagues.

Greater New York City Area

• Streamlined and reinforced P&P at every stage of the admissions process, across 3 campuses• Salesforce: trained and audited new staff, designed reports, created e-mail campaigns, etc.

Greater New York City Area

• Advised on Salesforce implementation while managing, tracking and executing recurring and ad-hoc projects for recruiting team, Vice President, and COO, with heavy use of Excel, Salesforce, and legacy CRM (MarketMaster).• Processed application documents and liaised with applicants to accelerate lead-to-enrollment• Managed, tracked and executed recurring and ad hoc projects for team, VP of Admissions, and COO

Greater New York City Area

• Executed contract assignments for a diverse clientship, with a wide range of needs

Greater New York City Area

• Freelance-produced on special web-content units for MTV Networks (NewNowNext)

1540 Broadway

• Researched, booked, greeted and prepped guests for daily online web content productions• Forecasted pop culture trends for executives via daily aggregation of blogs and news media• Screened and analyzed pitches, scripts, acquisitions, ideas, etc. of all confidentiality levels

4 Times Square

• Processed accessories inventory - check-ins, shoot-outs and returns• Executed general and highly confidential tasks for general staff and Editor-in-Chief