Julian Garcia Email & Phone Number

• Streamline business processes by customizing and automating Salesforce workflows, improving data accuracy, and driving operational efficiency.
• Develop and deliver comprehensive Salesforce training programs, empowering teams to effectively utilize the platform and maximize productivity.
• Lead the implementation of complex Salesforce CRM solutions, collaborating with cross-functional teams to optimize sales processes and enhance customer engagement.

• Gather requirements from internal and external stakeholders to effectively design, test, build, deploy, train end users on, and document Salesforce solutions (particular emphasis on easily managed no-code and low-code.
• Implement expertise in Flows, validation rules, workflow rules, formula logic, reports, dashboards, list views, security (sharing settings, roles, profiles, user maintenance), data management (including Dataloader and.

• Drive CRM enhancement in collaboration with business leadership and developers. Translate business needs into technical terms and vice versa, to architect and manage execution of project roadmaps.
• Produce customized, in-depth end-of-year performance reports for VP and C-suite executives
• Train and audit staff in data QA (errors, deduping, migration, manipulation [imports/exports/mass updates] etc.).

Greater New York City Area

• Salesforce end-user experience as a recruitment professional tasked to warm call leads, present higher education benefits, and, if matched, convert to an enrolled student.
• Inspire prospective students, as their first point of contact, by guiding them through information on the post-grad professional opportunities, academic programs, philosophy, features and benefits of our college.
• Exceed performance goals by designing and executing comprehensive contact plans to effectively follow up with a large prospect database, as well as research and share the latest trends in contact management strategies.

Greater New York City Area

• Streamlined and reinforced P&P at every stage of the admissions process, across 3 campuses
• Salesforce: trained and audited new staff, designed reports, created e-mail campaigns, etc.

Greater New York City Area

• Advised on Salesforce implementation while managing, tracking and executing recurring and ad-hoc projects for recruiting team, Vice President, and COO, with heavy use of Excel, Salesforce, and legacy CRM (MarketMaster).
• Processed application documents and liaised with applicants to accelerate lead-to-enrollment
• Managed, tracked and executed recurring and ad hoc projects for team, VP of Admissions, and COO

Greater New York City Area

• Executed contract assignments for a diverse clientship, with a wide range of needs

Greater New York City Area

• Freelance-produced on special web-content units for MTV Networks (NewNowNext)

1540 Broadway

• Researched, booked, greeted and prepped guests for daily online web content productions
• Forecasted pop culture trends for executives via daily aggregation of blogs and news media
• Screened and analyzed pitches, scripts, acquisitions, ideas, etc. of all confidentiality levels

4 Times Square

• Processed accessories inventory - check-ins, shoot-outs and returns
• Executed general and highly confidential tasks for general staff and Editor-in-Chief