Julia Nara Ngcongwane Email & Phone Number

Johannesburg, Gp, Za

Hendrina Ps

Lobedu House, Sunninghill

Advising employees on the condition of services, policies and procedures.Appointment of new employees on the SAP HR Systems.To process loans on SAP HR and liaising with payroll for payment.Capturing of car allowance and updating car details on SAP HR System.Updating personal details, marital status and Tax reference numbers.Update new principal member on medical aid and dependant registration.Query handling: medical aid, leaves, car insurances, travel claims, courses bookings, flight bookings and rental cars on SAP HR Systems.Logging and distribution of HR work requests to other services team.Undertaking HR processing activities to develop capability to answer call centre queries.Contributing to the development of call centre procedures, knowledge management practices and leaning materials.Advising customers with the changes that are happening in the organization.Making outbound call as required.Customer relationship – Is the reason why we exist in the organization. Finance Shared Services – Vendor Management information, Suppliers and Vendor invoicing, Sending Remittance advices and Confirming Supplier details (SAP Finance ERP) and following up on payments.

Lobedu, Sunninghill

Reconciliation of all trips • International credit card payment• Forex invoice payments• Bill backs• Refunds and deductions from the traveller and liaison with payroll to effect• International VAT return• Corporate audit of files• Monitor adherence to policy

Gauteng, Benoni

Where Branding and Marketing needs are met and personalized to the core 

Randburg

Promotion and sales of MultiChoice products – These include analogue and digital decoders, accessories and various bouquets. Pay points for the payment of monthly subscriptionsSwopping of faulty analogue and digital decoders Handling all customer queries including - opening customer accounts, tuning and adjustment of settings of decoders, change of ownerships, billing queries , activations deactivations future holds and signal re-authorisations.Involved indifferent Projects, was part of the Health & Safety Team, Knowledge Management and Basic administration of accounts.

Randburg

Answering Technical, Billing, Sales related Queries. Processing Information on System & Activation of New Subscribers & decoders.

Johannesburg Area, South Africa

Debt collections, Tracing, Data Capturing, outbound call center

Edgars - East Rand Mall

Promoter and Sales Cordinator

East Rand Mall

Beautician, Sales & Promotion of different Inhouse Brands, Housekeeping & Stock Taking. Product information to different customers.

Advance Diploma, Project Management, Advance Diploma

Certificate In Project Management, Project Management

Activities and Societies: Fundamentals in Project management

Programme In Human Resource Management, Human Resource Management

Labour Relations - Completed Human Resource Management - Completed Training and Development - Completed Human Relations - Completed

Customer Relationship Management, Nqf - 6 - Credits 12

Distiction

Diploma, Marketing Communicaton

Consumer Behavior Practice of Marketing Integrated Marketing Communication Marketing & Advertising Planning Process Brand Management.

Certificate, Short Course In Public Relations, Nqf - 6 - Credits 12

Distinction

Diploma, Marketing/Marketing Management, General, Diploma

Activities and Societies: Flee MarketAcademic Excellence in Computer 3rd Place Flea-Market :Attendance Award

Insurance Administration, Insurance Administration Learnership

Activities and Societies: Debate TeamInsurance Administration

Grade 12

Activities and Societies: Debate Team