Julia Baker Email and Phone Number

Real Estate & Hospitality Advisory & Transactions Due Diligence: Provide advisory services to commercial real estate owners/stakeholders including investment due diligence, market analysis, REIT lease payment analysis, management/franchise contract assessment, corporate strategy, brand positioning, performance improvement, and sector researchReal Estate Valuation: Evaluate clients' commercial real estate asset values (hotels, office, retail, apartments) using discounted cash flow analysis and cost approach valuation models and identifying comparable sales or leases in markets spanning the US, Latin America, and Europe

Collaborated with the Global Luxury Quality team to ensure compliance with Marriott's brand standards across iconic properties including The Ritz-Carlton, St. Regis, W Hotels, EDITION, JW Marriott, and Bulgari Hotels. Spearheaded the development and execution of The Ritz-Carlton’s annual SWOT Analysis, leading both corporate and international property-level assessments. Evaluated and recommended strategic adjustments to corporate tools and resources, determining which should be tailored to specific luxury brands, applicable across all brands, or kept brand-agnostic.

Collaborated with the Director of Private Client Services to develop and assess the feasibility of a new online order shipping payment program. Analyzed five years of nationwide sales and shipping data, consulting with E-commerce and Auctions teams to calculate company shipping costs and their impact on profit. Delivered comprehensive findings and strategic recommendations to the President in a formal pitch.For the Private Client Services Purchasing and Sales teams, designed advanced spreadsheet models to improve accuracy and efficiency in sales promotion pricing. Drafted and edited email promotions and newsletters, processed purchase orders to replenish inventory and acquire new wine vintages, and planned and supported the execution of wine tasting events at the NYC office

Assisted the Guest Services team in delivering exceptional service to high-profile guests at a luxury resort. Provided support with guest check-ins and check-outs, ensuring smooth and efficient operations. Handled guest inquiries and requests, offering personalized recommendations for resort amenities, local attractions, and dining options. Collaborated with various departments including Concierge, Housekeeping, and Front Desk to ensure a seamless guest experience. Assisted in organizing special events, VIP guest arrivals, and personalized experiences. Contributed to maintaining high guest satisfaction scores by addressing guest concerns promptly and professionally.

Front Desk Agent/Concierge:Provided “full butler service” during guest check-in, processed reservations, and crafted personalized itineraries for guests. Reviewed charges and executed efficient checkout procedures. Prepared suites for special occasions, acted as personal concierge for bridal events, and coordinated private transportation services.Equus Restaurant (French-Japanese Fusion Cuisine):Managed OpenTable seating chart, collaborated with guests to plan special occasions and large parties, and assisted with daily dining room setup. Confirmed reservations by phone and coordinated dining arrangements with the front desk for in-house guests.THAAN Sanctuary Spa:Checked in guests for spa services, provided detailed descriptions and bookings for treatments via telephone, conducted facility tours, and managed guest check-out and payment processing.Housekeeping:Handled laundry and linens, styled hotel room beds, coordinated guest check-ins/outs with front desk, and conducted room inspections with housekeeping supervisor.