Julian Muga Email & Phone Number

Nairobi, Kenya

• Key Contributions & Results:
• Providing business advisory in the financial sector (MSME and Retail customers).
• Guiding and overseeing Bernard Frank team in all customer terms of reference/proposals following customer requirements, while meeting deadlines.
• Assisting clients to improve business processes and administration to ensure economic growth and stability.
• Developing strategic plans for day-to-day financial operations for the firm.
• Compiling and designing internal controls and policies.

Nairobi, Kenya

• Provision of estate management for Muringa Court.Key Contributions & Results:
• Chairing and coming up with initiatives that improve Muringa court.
• Led the revision of court bylaws and security guidelines adoption in June 2022.
• Spearheaded solar project procurement and installation for the court.

Mombasa, Kenya

• Appointed by Mombasa County Governor H. E Hassan Ali Joho EGH.Key Contributions & Results:
• Support to cover critical components; - Food relief supplies, medical services, and equipment support water supply and distribution (as per the proposed plans and budget provided by the County Government);
• Drove a nationwide campaign in mobilization of funds via social media in partnership with the County and Governor's office. We managed to raise over Ksh 45 Million within two weeks. Funds deposited with my bank Absa.
• Prudent management and utilization of resources of the Emergency Relief Fund through a daily update to the committee on fundraising and utilization.
• In May of 2020 using my negotiation skills advised the Absa Managing Director and he was able to approve a donation to Mombasa County specifically through an official presentation of 50,000 3 Ply surgical masks and.

Coast Region

• Key Contributions & Results:
• Business management and growth of Retail and Business Segments within the Coast region from 2015 to 2020.
• Formulation and Implementation of Region business development strategies to region 200 staff members on strategic changes and ensuring that any target changes are agreed upon and implemented.
• Customer Service Management: through the implementation of region strategy Cluster emerged and maintained a top position on the Net Promoter Score target of 50 as per the bank's NPS parameters.
• Sales management through Branch Managers, Business Relationship Managers, and Credit teams including leading Direct Sales teams. In 2020 grew income of Ksh 74 million from 2019 Ksh 18.6 million which is equivalent to.
• Achieved regional sales objectives by coordinating the sales team, developing successful strategies, and servicing accounts to strengthen business relationships.

Nairobi, Enterprise Road Branch

• Key Contributions & Results:
• Carried out credit assessment of mostly business loan applications, liaised with credit operations, and processing to ensure seamless customer service.
• Successfully oversaw branch Operations and controls.
• Pioneer and Member of the Barclays Women Network Forum.
• Complied with established internal controls and policies for the branch.
• Solved complex problems for senior leadership to execute on-time and under-budget projects.

Nairobi, Kenya

• Key Contributions & Results:
• Built and developed a high-performing team of 140 staff members through embedding performance development and coaching.
• Ensured that Branch Managers, Branch Operations Managers / Officers, and Area Sales Managers within my area provided regular coaching and feedback to their teams to develop and grow.
• Developed and deepened client relationships to cement profitable partnerships.
• Evaluated the investment potential of companies with thorough assessments of historical data, operational activities, and future objectives.
• Recommended investment strategies to meet client financial objectives.

Nairobi

• Growing quality business and managing the bank’s asset and liability books.
• Overseeing initiatives towards the growth in product penetration and increase in wallet share and running with the business club income and budget for the region.
• Growing the asset book for Nairobi and Eastern Kenya portfolio within acceptable credit risk, identifying and clinching possible banking opportunities.
• Initiating the development of new products & services and maintaining regular contacts with clients.
• Carrying out financial & credit analysis through audited accounts, management accounts, including comprehensive business analysis
• Evaluating credit applications and advising the retail credit team,

Nairobi, Kenya

• Product Delivery Management. Ensuring first class customer service delivery by the customer service executives at all times.
• Create healthy competition between Nairobi and Mombasa customer service executives.
• Support e-commerce drive both internally and within East and Horn of Africa by improving the setup, measuring and promoting efficiency gains and automation.

Nairobi, Kenya

• Maintain key e-commerce customers. Offer support to ensure alternate channels are fully utilised at all times.
• Develop strategies and implement uptake of e-commerce products. Through training customers within East and Horn of Africa by organize e-commerce workshops and presenting to both internal and external customers on its.

Nairobi, Kenya

• Data collection and analysis and sharing with leadership and sales teams of the Shipping Market trends.
• Identifying opportunities in the Export and Import sector and informing the sales teams on Maersk Market share and customers to target in order to increase market share in Kenya.

Nairobi, Kenya

• Cargo booking and handling of key customers.
• Customers follow up and call back on satisfaction and needs.
• Ensuring efficiency in the department.

Masters In International Business Administration, Strategic Management

Activities and Societies: Work Study

Retail Banking I Programme. Certified Retail Banker Qualification., Retail And Business Banking, Pass

Bachelor Of Science In International Business Administration, Finance

O Levels, High School/Secondary Diplomas And Certificates

Activities and Societies: Debate, Drama , Swimming ,