Julianne Snyder Email and Phone Number

I was onboarded to this role to lead the strategy, vision, and execution of process improvement projects. By performing deep-dive analysis of product and service procedures, I was able to identify operational gaps and use inefficiencies as opportunities for improvement. I maintain vigilant adherence to regulations, company vision, and client success strategies. On top of that, I prioritize employee engagement by creating a culture of excellence focused on diversity, equity, and inclusion. One of the main goals I wanted to achieve in this role was to support improved transparency and accountability. One way I accomplished this by building sustained relationship with internal and external stakeholders (e.g., department heads and vendors). I defined business goals, set benchmarks, track key performance indicators (KPIs), and utilize strategies to redefine the scope of business and implement new,enterprise-wide systems that drive improvements. Another way I ensured integrity was through coaching and mentoring staff. I made sure that they received effective training, performance appraisals, and goal setting techniques that returned high productivity, low turnover, and facilitated a strong team morale. My team and I professionally responded to shifting customer priorities and resolved escalated problems, potential risks, and conflicts.

I was promoted to this role as a subject matter expert on proactive regulatory compliance and as a second line of defense for Chase Travel and Loyalty programs. I reviewed, analyzed, and scrubbed qualitative and quantitative facts to ascertain appropriate actions and implement resolutions that protected customers and the bank. Not only did I solve problems, but I also managed change and executed visions that improved operations and enhanced relationships with business partners within multiple lines of business.

I was chosen to oversee investigations of suspicious activity and mitigate risk of money laundering andterrorist financing. I maintained and upheld policies, procedures, laws, and regulations handed down by both JPMorgan Chase and the Financial Crimes Enforcement Network. Much of my success in this role came from the team that I guided. I directed 8 investigators through high-stress and challenging situations to fine-tune their skills in monitoring and detecting suspicious activity. By encouraging an open environment of communication, we were able to collaboratively solve problems. Further, I led by example to create standard processes and mentor investigators to create narratives, control analyses, and mitigate risks through the development of high-quality reports.

In this role I demonstrated a fastidious devotion to consumer and customer satisfaction. I built rewards and loyalty strategies to protect products from abuse and fraud. I also employed disruptive market techniques to design robust marketing and communication strategies that reached diverse population of consumers in a highly competitive market. One of the main ways I kept in touch with clients and consumers was through monitoring of social media, the Better Business Bureau, and the Consumer Financial Protection Bureau (CFPB). I was able to champion business development initiatives the delegate tasks that controlled escalations and complaints for Chase Rewards and Loyalty and mitigated loss by inspiring customized solutions and taking appropriate action against points abusers. I employed Agile and other project management methodologies to root out procedure pain points and execute data-driven changes that improved customer loyalty while simultaneously bringing in new customers. Additionally, I partnered with senior-level managers to brainstorm tactical business strategies that ensure continuity and growth. This also involved managing vendor relations to ensure accountability for new product releases.