- Generated 50+ direct billings and invoices daily through insurance portals such as ICBC and Pacific Blue Cross - Excelled in multitasking skills for greeting patients, creating reports, answering phone calls, booking appointments, and generating direct billings and invoices- Performed attention to detail by approving and verifying patients’ ICBC extensions- Presented strong communication and analytical skills by solving diverse and unpredicted questions raised by patients

- Collaborated with other teammates to deliver high-quality service and products by prioritizing tasks to provide customer a comfortable environment- Developed strong communication skills and fast reaction speed by responding to customer needs to boost customer satisfaction- Maintained and operated machines and equipment following standard procedures on daily bases- Demonstrated efficiency under pressure during peak hours by making drinks from the memorized constantly changing 70+ beverages- Operated cash registers and payment processing machines fast to keep workflow smooth

- Boosted customer satisfaction by performing high customer service and satisfying customer needs- Controlled product quality by examining materials’ labels and expire dates following company guidelines daily- Demonstrated good judgmental skill when prioritizing tasks during peak hour between serving guests and maintaining clean working environment