Julian Prada

Julian Prada Email and Phone Number

Customer Support | Customer Success | Customer Success Manager | Virtual Assistant | Junior Data Analyst | IT Support | Quality Assurance | Virtual Front Desk | Sales Specialist | Appointment Setter | @ Exactus Energy
toronto, ontario, canada
Julian Prada's Location
Bucaramanga Metropolitan Area, Colombia
About Julian Prada

With 5 years of proven experience, I've had the privilege of gaining different skills in various roles, including Appointment Setting, Data Analysis, Customer Success Management, and Customer Support in both, SaaS and Non-SaaS businesses. This diverse background has equipped me with a skill set that I'm eager to bring to your team.What sets me apart is my ability to adapt to different scenarios and excel in them. Whether it's engaging with customers in a supportive tone, crafting insightful data visualizations, driving sales, or efficiently managing teams, I thrive in dynamic environments.I specialize in the NEPQ tonality—. It's a methodology that allows me to deeply connect with others, understand their emotional needs, and effectively persuade them. This approach not only drives results but also builds lasting relationships.

Julian Prada's Current Company Details
Exactus Energy

Exactus Energy

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Customer Support | Customer Success | Customer Success Manager | Virtual Assistant | Junior Data Analyst | IT Support | Quality Assurance | Virtual Front Desk | Sales Specialist | Appointment Setter |
toronto, ontario, canada
Employees:
69
Julian Prada Work Experience Details
  • Exactus Energy
    Client Success Manager
    Exactus Energy Nov 2024 - Present
    Remote
  • Grantbot Process Consulting
    Executive Assistant
    Grantbot Process Consulting May 2024 - Oct 2024
    Remote
    ● Coordinated and oversaw multiple projects, ensuring timely completion and adherence to quality standards.● Acted as a key support resource for Kayvon, assisting with scheduling, communication, and other operational tasks.● Collaborated with different departments to streamline processes and enhance efficiency.● Handled administrative duties, including preparing reports, maintaining records, and managing correspondence.● Identified areas for operational improvement and suggested innovative solutions.
  • Conversionly
    Appointment Setter
    Conversionly Jul 2023 - Mar 2024
    San Fernandina Beach, Florida
    ● Made over 100 calls daily to warm leads, booked the appointments, and followed up with them via multiplechannels (Phone calls, emails, Text messages)● Managed leads through a Go High Level (GHL or High Level) CRM tool. Creating reports and analyzing data for myteam.● Created spreadsheets to collect valuable data for KPIs validations and behavior analysis in the sales team.● Achieved on average a show-up rate of 70% and a Close rate of 15% on average.
  • Webspark Media
    Data Reporting Analyst & Executive Assistant
    Webspark Media Jun 2022 - Jul 2023
    Fort Myers, Florida, Estados Unidos
    ● Created standardized operating procedures (SOPs) for all departments, resulting in streamlined processes and anincrease in efficiency by 15%.● Used Google Sheets to analyze data, structure pivot tables to identify behaviors, and make data driver decisionsthat impacted the company's future.● Utilized Looker Studio to design visually appealing data visualizations that effectively communicated complexanalytics to stakeholders, resulting in a more informed decision-making process.
  • Webspark Media
    Call Center Manager
    Webspark Media Apr 2021 - Jun 2022
    Remote
    ● Provided daily coaching/1:1 to all 9 agents of my team to listen to calls, develop skills, and address any concerns.● Utilized Zendesk, Helpscout, ClickUp, and GoHighLevel software to streamline communication processes betweenclients and the company resulting in a 20% decrease in response time.● Took more than 10 escalation calls daily to continue educating the customer and address any concerns.● Had daily meetings with our Internal Team and Account Manager to report team metrics, hear about any updates,or report bugs provided by our agents.
  • Walmart
    Customer Support Professional
    Walmart Mar 2020 - Apr 2021
    Remote
    + Answered more than 90 incoming calls per day, assisting with online orders, processing refunds, updating personal data, and tracking orders.+ Promoted to Team Leader during peak season, monitoring agents and reaching team KPI metrics during those 5 months.+ Helped many new waves as floor support training+ Maintained top 3 for CSAT and QA between all teams in our campaign through the second and third quarters of 2020.
  • Target
    Customer Services Specialist
    Target Mar 2018 - Feb 2020
    Remote
    + Answered more than 90 incoming calls per day, assisting with billing inquiries, processing monthly payments, updating personal data, and instructing callers on how to use our self-service tools (Target, Credit Card).+ Promoted to Quality Assurance during peak season, monitoring agents and providing coaching sessions to improve ideal call handling. + Received training in collection techniques to help with overdue accounts.+ Received training in retention techniques to help lower credit card cancellation requests.
  • Mansarovar Energy
    Petroleum Engineer
    Mansarovar Energy Mar 2017 - Sep 2017
    Puerto Boyacá, Boyacá, Colombia
    Petroleum engineer with 6 months of experience in the area of hydrocarbon production. + Worked production area for the Moriche oil field+ Worked together with the steam-enhanced recovery team+ Helped the production team with reporting and data entry+ Worked with the engineering team at the pump maintenancedepartment

Julian Prada Education Details

Frequently Asked Questions about Julian Prada

What company does Julian Prada work for?

Julian Prada works for Exactus Energy

What is Julian Prada's role at the current company?

Julian Prada's current role is Customer Support | Customer Success | Customer Success Manager | Virtual Assistant | Junior Data Analyst | IT Support | Quality Assurance | Virtual Front Desk | Sales Specialist | Appointment Setter |.

What schools did Julian Prada attend?

Julian Prada attended Universidad Industrial De Santander, Universidad Industrial De Santander.

Who are Julian Prada's colleagues?

Julian Prada's colleagues are Ashray R Kamath, Timothy Sebastian Arias Rendon, Helen Hall, Hridi R., Roselyn Untiveros, Spencer Torrance, Jorge Garcia.

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