• Monitor and analyze the income and expenses of the Operation team to ensure financial accuracy and integrity.• Ensure seamless alignment between managerial Profit & Loss (P&L) statements and accounting through detailed financial mapping.• Collaborate with the Operation team to provide data-driven insights that support decision-making and operational efficiency.• Conduct regular financial audits to identify and resolve discrepancies, maintaining the highest standards of financial accuracy.• Develop and maintain comprehensive financial models to assist with forecasting, budgeting, and financial planning.• Prepare detailed reports and presentations for senior management and key stakeholders, communicating financial insights and recommendations.• Thrive in a fast-paced, dynamic environment, contributing to Rappi’s growth through robust financial control and analysis.

• Acted as the primary point of contact for Community and Association Managers, handling a wide range of customer requests, complaints, and issues to ensure a smooth application process for potential buyers and tenants.• Rapidly learned and mastered the company’s platform and associated services to provide accurate and timely answers to customer inquiries.• Assisted with account management, including password resets, new user creation, and advising clients on potential changes or solutions within the platform.• Coordinated with internal departments such as sales, account setup, and customer support to resolve specific client requests efficiently and maintained clear communication across teams.• Managed property setups and transfers in collaboration with the Business Development team, ensuring seamless transitions for new properties.• Conducted weekly follow-ups on assigned tasks and prioritized client requests based on urgency and impact.• Facilitated clear communication between the management team and customers, including explaining financial changes, rebates, and dashboard functionalities to ensure client understanding and satisfaction.• Delivered high-quality customer service, contributing to customer retention and business expansion through a deep understanding of client needs and internal processes.• Successfully managed client relations by addressing concerns and complaints, offering effective solutions, and ensuring client satisfaction through proactive follow-ups.

• Expertly navigated prospective renters and buyers through the application process, offering personalized guidance to streamline their journey.• Conducted diligent follow-up and quality control calls to customers, proactively addressing concerns, and ensuring a high level of client satisfaction.• Implemented rigorous quality control checks within the business closing flow, guaranteeing a seamless and error-free process from start to finish.

• Revitalized client experience by meticulously crafting tailored dashboards within Power BI and Microsoft Excel, presenting management systems with dynamic and insightful visualizations for executive decision-making.• Collaborated with cross-functional teams to streamline workflows, enhancing overall organizational efficiency and resource allocation.• Improved stakeholder satisfaction by 10% through effective communication, collaboration, and ongoing support during the implementation phase.• Contributed to a 5% increase in revenue through the identification of market trends and optimization of product offerings.

• Transformed conceptual ideas into tangible solutions, employing advanced methodologies to ensure the efficacy and precision of the systems.• Proficiently engineered software configurations to efficiently collect mobile data from field employees, ensuring seamless integration with Business Intelligence technology.• Established robust connections with diverse web services platforms to orchestrate the creation of dynamic dashboards, amplifying the accessibility and real-time relevance of critical business insights.

Leveraged English proficiency and cross-cultural communication skills to assess Ad Creatives, Landing Pages, and Keywords' suitability for user queries. Ensured accurate user results by analyzing user intent, providing valuable feedback, and achieving a high-quality rate.

Managed customer information within the company's CRM system, efficiently scheduling appointments that catered to individual needs. Facilitated seamless communication between customers and relevant departments, ensuring ideal solutions and maintaining a high service level.

As an interpreter and translator, I handled a diverse range of documents and formats to support Spanish classes at Toronto College. Additionally, I provided personal assistance to ensure timely completion of tasks and projects, resulting in a remarkable 25% increase in overall efficiency for the college.

Efficiently coordinated 500+ operations, including Sales Order approvals, Shipping Instructions, Bookings notifications, and Transport Documents (BLs) for customer approval. Facilitated smooth cargo shipments with pre-alerts and order modifications when necessary. Also, constructed and managed process reports for Service Advisors, resulting in a 30% increase in tracking acceleration.