Julian Phan Email & Phone Number

Hillsboro, Or, Us

Hillsboro, Oregon, United States

Portland, Oregon

-Configure and maintain 3 separate regional instances of Kronos Workforce Central application for individual client markets totaling over 21,000 users-Provide Kronos specialist representation on projects and change management team to assess scope, impact on downstream applications, and integration testingWork collaboratively with operational groups in identifying process/system improvements and document requirements and impact of changes-Gather requirements and partner level-of-effort for portfolio intake process for delivery solutions team prioritization-Support client production environment and operational team by troubleshooting and resolving application interface issues-Reconcile downstream disbursements and hours to system-of-record timekeeping system using case management tool-Generate ad-hoc reporting for business-as-usual process effectiveness, usage audit, and security/compliance alignment-Manage application incidents and errors through problem management process by providing root cause analyses (RCA) within SLA targets for reactive errors and proactive SBAR prevention plans to reduce year-over-year occurrences-Develop and implement a standardized, SOX-compliant documentation process for change management in Kronos

Portland, Oregon

-Reviewed payroll operations business procedure documents to analyze process steps with subject-matter experts-Supported tax team in IRS-SSA reconciliation and reimbursed DOMA benefits interest -Worked with operations team members to document frequently asked questions and reduce inquiries -Evaluated SAS and SQL usage in payroll processing and labor-distribution to general-ledger process