I am an energetic manager with a great track record improving financial performance through effective leadership and people development. With solid experience within the hospitality, leisure and travel sectors I have driven performance improvement within a broad range of functional areas including customer service delivery, facilities management, cost improvement and operational efficiency. I have a proven track record in leading teams to provide excellent customer service in a safe,secure environment. As well as being focused on achievement of success though strong leadership I have developed strong data analysis skills to identify trends, develop action plans and deliver improved business effectiveness through strong execution. I have a real hunger to improve existing process through innovation where there are efficiencies to be made. My interpersonal and communication skills have been instrumental in improving customer experience, as well as being instrumental in developing relationships with internal and external stakeholders to deliver complex projects.Key skills and expertise:-Leadership of large multi disciplined teams-Training and coaching -Stakeholder management - internal and external-Trend analysis and action planning-Commercial and financial management-Customer experience analysis and improvement-Food and Beverage management-Project delivery (both property and personnel related in hospitality)-Strong language skills (French and Spanish)
Listed skills include Micros, Teamwork, Microsoft Office, French, and 18 others.