Julian Wright, Cissp Email & Phone Number

South Africa

As Head of Security, I oversee the protection of our organisation’s digital infrastructure and lead a team of cybersecurity professionals dedicated to keeping our data and systems secure. My responsibilities span multiple areas, including:- Cybersecurity Operations & Incident Response: I lead investigations into security incidents, coordinate rapid response strategies, and drive efforts to fortify our defences against future threats.- Technology & Tools: I work to identify and… Show more As Head of Security, I oversee the protection of our organisation’s digital infrastructure and lead a team of cybersecurity professionals dedicated to keeping our data and systems secure. My responsibilities span multiple areas, including:- Cybersecurity Operations & Incident Response: I lead investigations into security incidents, coordinate rapid response strategies, and drive efforts to fortify our defences against future threats.- Technology & Tools: I work to identify and implement the latest security technologies that enhance our digital protection and ensure that our tools remain effective and up-to-date.- Regulatory Compliance: Staying on top of cybersecurity regulations is crucial, and I ensure our practices meet industry standards, adapting policies as needed.- Team Leadership: I manage and mentor a skilled cybersecurity team, providing training and resources to sharpen their abilities in threat detection and incident response.- Strategic Planning: I oversee cybersecurity budgeting and planning, advocating for system upgrades and leading periodic security audits to assess and improve our resilience.- Collaboration & Communication: A key part of my role involves working with various departments and external partners to align our security measures with our organisation’s goals and communicate risks and improvements effectively.- Policy Development: I establish and enforce cybersecurity policies, ensuring our team and staff across the company are informed and trained to uphold these standards. Show less

South Africa

As a Technical Team Lead and Senior Systems Engineer at Cloudbox, I am responsible for the following:Technical Team Lead:- Escalation Management: Serve as a 3rd line escalation resource, providing critical support and resolution for complex issues.- Mentorship: Foster effective communication and leverage diverse skill sets within the team to address issues efficiently.- Performance Optimization: Conduct regular performance reviews, ensuring adherence to KPIs and… Show more As a Technical Team Lead and Senior Systems Engineer at Cloudbox, I am responsible for the following:Technical Team Lead:- Escalation Management: Serve as a 3rd line escalation resource, providing critical support and resolution for complex issues.- Mentorship: Foster effective communication and leverage diverse skill sets within the team to address issues efficiently.- Performance Optimization: Conduct regular performance reviews, ensuring adherence to KPIs and continuous improvement.- Client Onboarding: Lead the onboarding process for new clients from project initiation through to the cutover phase, ensuring smooth transitions.- Tenant and Data Migration: Manage the migration of tenants, data, and infrastructure with a focus on security and efficiency.- Customer Service: Ensure all interactions meet or exceed contractual Service Level Agreements (SLAs), maintaining exceptional customer care.- Performance Management:Time Tracking: Ensure accurate time entry for customer billing and cost reporting.- Field Accuracy: Maintain precision in all fields for accurate customer and internal reporting.- Task and Ticket Management: Oversee task and ticket management for efficient customer access, workflow, and escalation processes.- Career Development: Discuss and develop career paths with each team member, fostering their growth and advancement.- Monthly Individual Meetings: Analyze KPIs, establish objectives, address issues, review product ownership, and update training plans.- Team Member Onboarding: Ensure timely procurement, setup, and delivery of equipment; collaborate with sales and management for approvals; and provide ongoing training.Senior Systems Engineer:- Security Postures: Implement and maintain security protocols to safeguard client data and infrastructure.- Proactive Issue Resolution: Identify and address potential security issues before they impact clients. Show less

Dubai, United Arab Emirates

Onsite Technical Project Lead for a large company’s office move - oversight, infrastructure setup, and DR testing.- Evaluate equipment- Assess communication requirements- Site visits and inspections- Handle vendors, equipment procurement and delivery- Setup network - verify cabling, equipment, patch management and test network capabilities- Incorporate new software services for access control for remote and onsite NFC access

South Africa

As a Systems Engineer at CloudBox, I carry out remote diagnostic tests, checks and support when incidents are logged by customers. I escalate calls to Senior Engineers or management as or when appropriate. I liaise with internal departments, vendors, and suppliers where required. I take ownership of customers’ requests and be proactive when dealing with customers’ issues. I ensure all requests meet or exceed the contractual Service Level Agreements and maintain high customer-care levels at all… Show more As a Systems Engineer at CloudBox, I carry out remote diagnostic tests, checks and support when incidents are logged by customers. I escalate calls to Senior Engineers or management as or when appropriate. I liaise with internal departments, vendors, and suppliers where required. I take ownership of customers’ requests and be proactive when dealing with customers’ issues. I ensure all requests meet or exceed the contractual Service Level Agreements and maintain high customer-care levels at all times.I deal with onboarding new clients, from project phase to cutover phase. I deal with migration of tenants, data and infrastructure and ensure all security postures are in place. Show less

South Africa

End to End management of Tickets and Service Requests reported by the customer, achieving first-time fix where possible. Escalating and liaising with other business units / 3rd parties as required in order to resolve issues within the defined SLA, and any other tasks necessary for the conduct of the employer's business, as the employer may from time to time direct. This includes but is not limited to:- Central point of contact between our customers and IT Services- Manage Tickets… Show more End to End management of Tickets and Service Requests reported by the customer, achieving first-time fix where possible. Escalating and liaising with other business units / 3rd parties as required in order to resolve issues within the defined SLA, and any other tasks necessary for the conduct of the employer's business, as the employer may from time to time direct. This includes but is not limited to:- Central point of contact between our customers and IT Services- Manage Tickets and Requests- Receive and record all calls from our customers- Provide initial assessment of all Tickets, attempt first-time resolution, and /or escalation- Monitor and escalate Tickets according to the customer’s SLA- Keep users informed on the status and progress of their Tickets- Aid customer retention and satisfaction Show less

Cape Town Area, South Africa

As the Head of IT operations, I form part of the IT Support team which I manage, to which my team reports to. I provide IT support services to the internal client base, ensuring that work is successfully prioritized and completed in accordance with business expectations. My duties include hardware and software support, virtual desktop infrastructure support and Windows server admin, system backups and data recovery. As the Head of IT support, I am required to follow defined processes in terms… Show more As the Head of IT operations, I form part of the IT Support team which I manage, to which my team reports to. I provide IT support services to the internal client base, ensuring that work is successfully prioritized and completed in accordance with business expectations. My duties include hardware and software support, virtual desktop infrastructure support and Windows server admin, system backups and data recovery. As the Head of IT support, I am required to follow defined processes in terms of call logging and ticketing and I ensure that tasks are completed and resolved within agreed service levels. Show less

Sas Simonstown

I worked onboard one of the Naval Vessels as an apprentice engineer, where i did maintenance on the engines, dealt with the disembarking and embarking of fuel, and worked as a deckhand.

South Africa

Initial training phase required for the promotion within the Military, which included Fire fighting, First aid, Fitness and survival.

Cape Town Area, South Africa

We are a small grouped IT company that aims to tackle small industry businesses and local households to make it affordable to buy and or repair IT equipment. We offer assessments and free advice.

Cape Town Area, South Africa

We branched off into the Cyber Security industry, having taken up the lack of service delivery that we are experiencing in the country in this industry. We aim to compete with current industry leaders and set standards above the rest.

Mcsa, Information Technology

Diploma, Project Management, Diploma

Fundamentals of project management, the most important aspects of project management.

Offshore Survival, Firefighting, First Aid And H.U.E.T Training, Maritime Studies

Education record