Julia Oulik Email and Phone Number
Julia Oulik personal email
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As a Project Manager, I work with clients from the start of the project till they go live with our products, managing the process scope, timelines, and budget. I also take care of the software deliveries to client and risk management. The scale of projects I manage varies greatly, but I bring the same energy and dedication to both small upgrade projects and huge programs with complex scope, large teams and multiple moving parts. Prior to project management, I had worked 15+ years in customer support and software implementation on various levels and positions. Specialties: Project Management, Implementation, Customer Support, Customer Care, Copywriting, Communications, Team Management, Performance Management.
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Project ManagerIsd Jul 2019 - PresentDniproManage the software projects of various scale, scope, and timeline Track the software deliveries Report to the company executives -
Implementation Specialist, TlIsd Aug 2018 - Jul 2019Dnipro
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Implementation SpecialistIsd Sep 2017 - Jul 2019
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Genetics Suite Support Team LeaderIsd Apr 2012 - Sep 2017Dnipro, UkraineResolving clients' issues related to usage of Genetic Suite products. Communicating with 2nd level programming support, business analysts, system engineering, and other departments.Supporting client and internal environments, AIX and GUI part, resolving issues reported by other teams (SE, Testing etc.).Interviewing newcomers, creating the training plans for the new support members, supervising the probation/training processes within the team. Reporting about the team work (activities, workload, KPIs) to Management. Creation and maintenance of the Emergency Genetics Suite Support 24/7 Schedule.
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Director Of Customer CareEmailtray 2008 - Mar 2012Do all the needful to provide the best customer service for our clients.
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Director Of Customer CareWeb Ceo Corp Aug 2006 - Mar 2012Dealing with clients' requests and resolving their issues; dealing with problem payments and contacting the payment system administrators. Creation and support of the Frequently Asked Questions database, the Support Center within the software, and other educational documentation. Managing the work of the Customer Care Department, co-ordinating the work with the other departments of the Company. Development of the training course for the new staff in the Support and Marketing departments. Making monthly and quarterly reports about the performance of the Department for CEO and Director of Finance. -
Deputy Chief Of Customer CareWeb Ceo Ltd. Sep 2005 - Jul 2006Dealing with clients' requests and resolving their issues; dealing with problem payments and contacting the payment system administrators. Creation and support of the Frequently Asked Questions database, the Support Center within the software, and other educational documentation.
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Senior Manager Of The Customer Care DepartmentRadiocom Ltd. May 2005 - Aug 2005- Managing customers' requests, helping clients resolve their questions or issues related to the company's products and services. Providing clients with the comprehensive and reliable information about Web CEO products and services. - Training probationers in the customer care department. - Maintaining the Standard Responses database and the FAQ section at the company's website. -
Customer Care SpecialistRadiocom Ltd. Dec 2003 - Apr 2005
Julia Oulik Skills
Julia Oulik Education Details
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Computer Systems And Networks -
Economics
Frequently Asked Questions about Julia Oulik
What company does Julia Oulik work for?
Julia Oulik works for Isd
What is Julia Oulik's role at the current company?
Julia Oulik's current role is Project Manager at ISD.
What is Julia Oulik's email address?
Julia Oulik's email address is ju****@****ail.com
What schools did Julia Oulik attend?
Julia Oulik attended Kherson State Technical University, Kherson State Technical University.
What are some of Julia Oulik's interests?
Julia Oulik has interest in Travelling, New Technologies, Web Design, Ballroom Dances.
What skills is Julia Oulik known for?
Julia Oulik has skills like Management, Seo, Team Management, Software Documentation, Strategy, E Commerce, Social Media Marketing, Training, Marketing, Leadership, Web Analytics, Online Marketing.
Who are Julia Oulik's colleagues?
Julia Oulik's colleagues are Shelly Engle, Molly Millions, Igor Kutsyniak, Martha Rivera, Bohdan Stasiv, Stanislav Orishaka, Rachel Kopke.
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