Leading projects in SCRUM/Agile environment, working with web designers, IA/UX, web and iOS developers. Managing multiple projects simultaneously, across the different teams and clients. Leading and coaching teams in Agile methodologies.

Optimize project scheduling and utilization of resources to provide effective planning, delivery and management of all resources including but not limited to internal team members, offshore teams and any other necessary contractors. Continuously improve, implement, and manage the software release process with the development and technical operations team. Work closely with executives and product management to establish company and product priorities.

Managing development of Yabazam.com and Yabazam 3D apps for TV and mobile platforms; develop graphical and functional specs; managing technical contractors during app development; create and manage product development schedules; investigate new technologies and platforms related to digital content delivery and global payment processing.

Manage all customer contact related activities, phone support, reports, status, projects, as well as internal communication with senior staff. Lead a team of Service Support Engineers - scheduling and project assignments, oversee team work load planning, team assignments to meet deadlines. Provide support for the web-based content management and distribution system, as well as for the devices out in the field locations nationwide. Work closely with clients and other vendors, as well as content distributors and providers. Work with Developers, QA, Project Managers and other internal departments on new software releases and other projects to meet customer needs. Identify new business opportunities.

Provide customersupport and creative solutions for the Digital Content Management System for Video On Demand service for cable companies. Implement new channel structures, pricing models and providers. Manage content distribution through stages of a workflow across servers on a nation-wide network. Daily communication with technical and business users while handling the emergency issues as well as day to day tasks. Promoted to Operations Manager.

Project management through out various phases: gathering business requirements, scheduling, resource allocation, development, testing, and execution. Handle multiple projects simultaneously and well as emergency issues. Responsible for implementing an in-house issue tracking system. Day to day communications with developers, business users, as well as senior staff.

The company has developed its own software suit that enables automated Web data extraction and integration. Managed projects in all phases from kick-off meeting to full production; responsible for managing multiple projects simultaneously, handling stockholder communications throughout the project’s lifespan; directly involved in scheduling and resource allocation. Developed conceptual and functional specifications. Performed internal and external training, on site, and by using WebEx.