• Strategize and write digital and print copy for consumer and HCP-facing medical aesthetic brand Natrelle®• Strategize on Natrelle® re-brand campaign to help shift the look and feel• Strategize on campaigns for social and advertising plan • Content ideation and writing on Natrelle® social media (FB & IG) accounts• Use research data to anticipate consumer behavior to inform creative choices• Work with legal and regulatory teams to create pharmaceutical-compliant copy

- Helping brands improve SEO through engaging and trustworthy content - Writing product descriptions, FAQ's, web pages, and other branded copywriting- Improve brand voice and navigate rebrands with clients - Blog ideation and writing to help connect with the customer base- Writing email marketing campaigns, landing pages, and newsletters

- Writing and scheduling e-communications for school community- Proofread and copyedit branded material- Write social media copy- Assist in event planning and promotion

• Create digital copy for full brand (Baby + Beauty + Personal Care) from PDP, email, social, landing pages, web copy, paid media, and any other consumer-facing copy • Create primary and secondary packaging copy for full brand (Baby + Beauty + Personal Care) • Create product names, franchise taglines, and sub-copy for all new products and campaigns • Work cross-functionally with several departments and handle multiple projects at once

- Manage customer inbound and outbound communication from emails, chats, and social media- Report on refunds monthly, as well as repair and exchange trends- Prepare proposals at request of CEO such as AAPI donations and website relaunch- Communicate with manufacturers daily and ensure a streamlined process of prioritizing orders- Update copy on the website, including product description and FAQ pages- Edit product photography quarterly for the website and social promotion- Set products up on 3rd party site: Madewell, Motherly, and Verishop

Direct liaison between CX and internal teams to assure a smooth communication flow between customers and respective teamsResponsibilities:-Reported shipping-related contact trends, (i.e. packing errors, replacement orders, damages, and general feedback) with warehouse, operations, merch, CS, and marketing teams-Pro-actively notified customers via email blast concerning fulfillment issues- Assisted email marketing team to send out campaign blasts on a weekly basis- Implement new processes, recommendations, and CS policies based on trends and feedback from customers and agents

-Reply to inquiries, comments, & posts (public or private), being a direct representation of FabFitFun brand, across various social media channels (e.g. Instagram, Facebook, Twitter, Community forum, ads, etc.)-Provide additional support to traditional customer experience channels (e.g. live chat, phones, emails, text, etc.) as directed by needs of the business-Resolve elevated customer concerns via inbound/outbound phone calls and/or emails-Promote engagement and build relationships with members across various social and traditional contact platforms (e.g. CS Twitter, Community Forum discussions, writing postcards, etc)-Contribute to various individual and team initiatives (e.g. providing feedback in slack channels, compiling regular CS synopsis to share company-wide, brainstorming exercises for member happiness, ad-hoc projects, etc.)

-Address customer inquiries daily via email, live chat, voice and social media on a variety of topics-Answer a high volume of inbound emails, occasional live chats, and phone calls in order to resolve customer questions and/or grievances in a timely and professional manner-Enter all relevant information regarding customer inquiries into proprietary logging and tracking system-Coordinate and follow up with other departments and fulfilment center to ensure problem resolution

- Created a consistent brand image based on the type of inventory and demographic, giving the store more visibility- Head photographer- Handled day to day operations involving communicating with customers, mailing out products, and maintaining/updating the site.

- Styled regular clients- Started and maintained Instagram account by styling, photographing, modeling posts. The brand did not have one prior to my start, but once it was created it helped us keep in contact with customers, promote store events and made the store more visible within the social media world.

- Styled clients based on needs- Assisted managing the stores social media accounts- Styled and photographed regular updates for outreach and promotional use

- Worked on the social media platforms for Lovelogica, generating new users, and providing content to consumers

- Coordinated photoshoots for both covers and editorials - Photographer at events representing Tosser Magazine- Created relationships with local fashion houses for collaborations and promotional work

- Assisted in the collaboration with local boutiques at cross promotional events- Photographed for the organization whether it was documenting the runway shows and events, or working on editorials- Worked on the marketing team doing promotional work on campus to generate awareness of the organization and events.

- Assisted at a two week photography program for jr. high students- Helped students understand basic camera techniques - Introduced creative tools involved in photography