Julia Ribeiro Email & Phone Number

Toronto, Ontario, Canada

Led team operations at Slack CE, optimizing scheduling, quality processes, and customer insight reports. Managed change effectively, motivated team members, and developed relationships to enhance Customer Experience at Slack.• Managed a cross-functional team of 4-8 specialists, achieving seamless operations across Core Product, Access & Client Capabilities, and Identity & Data.• Mentored team members, leading to three Sr. Agent nominations, with two promotions achieved in under a year.• Used my experience as an Agent to create a development plan for agents on my team, making it clear what tasks they could incorporate to push their career growth to the next level. This plan was then adopted by other teams in CE!• Collaborated with internal stakeholders to streamline CE operations, enhancing readiness for new feature rollouts and boosting case prevention by refining feedback loops.• Collaborated with other manager and CE leadership in managing and communicating process changes to the larger CE population.• Owned vision and purpose for my individual teams as well CE as a whole.• Joined the Fuego ERG leadership as the Communications Driver for FY25, working closely to other Latine employees to create a sense of belonging and community.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

As the Registration and Exams Coordinator at the CDHO, I managed registrant inquiries and feedback, ensuring smooth operations. I provided prompt and professional support in English and French, handling complaints effectively. Through daily interactions with registrants and team members, I developed strong communication and organizational skills.

Montreal, Canada Area

In my role as a Communications and Marketing Coordinator at Engage2Excel Canada (then Rideau Recognition Solutions), I successfully coordinated freelance translators for client meetings, supported content creation for RFPs, and acted as the main point of contact for new client implementations, ensuring seamless transitions and client satisfaction.

Montreal, Canada Area

• Led a multilingual team in providing exceptional customer service for AAA games, overseeing support via Social Media and forum moderation.• Developed and maintained the project's internal Knowledge Base, collaborating with the studio's Community Manager.• Promoted to Team Lead within five months of starting as a Bilingual Support Agent, showcasing leadership and communication skills.

Montreal, Canada Area

As a Bilingual Support Agent at VMC, I was responsible for providing exceptional customer support in both Portuguese and English for a top client in the video game industry, both via the ticketing system and social media.

Montreal, Canada Area

Responsible for coordinating interviews with the goal of promoting the Festival and its artists in the local media. Secured content for festival sponsors such as The Comedy Network and GNW. Built a connection with media, being able to obtain coverage for the Festival’s smaller shows and lesser-known artists. Responsible for coordinating interviews for out-of-town media (Funny or Die, The Wall Street Journal, etc.), as well as being their point person during their stay in Montreal. Supervised activities of video and photojournalists during shows.

Montreal, Canada Area

http://magazine.cim.org/en/2014/February/travel/Belo-Horizonte-Brazil.aspx

Montreal, Canada Area

In my role as a PR Intern - Media Archivist at Just For Laughs, I was responsible for managing the Festival's media clippings and creating a more effective archiving system. Additionally, I supported Publicists with camera supervision during shows and ticketing for media guests, ensuring smooth operations and a seamless experience for all involved.

Salvador, Ba, Brazil

As a Senior Publicist and Accounts Coordinator at A&G Plus Comunicação, I spearheaded publicity campaigns across diverse industries, including Real Estate, Construction, and Healthcare. I successfully managed internal and external communications materials, showcasing my ability to adapt to different client needs and industries. My dedication and hard work led to a well-deserved promotion to Senior Publicist and Accounts Manager within just two years.

Salvador, Ba, Brazil

In my role as a PR Specialist at Darana RP in Salvador, BA, Brazil, I successfully managed press relations and corporate communications for agency clients. I secured the account of our largest client, Gerdau Ameristeel, showcasing my expertise in PR. Additionally, I authored compelling internal and external newsletters for our clients.

Salvador Area, Brazil

Journalist responsible for all content of the company's first internal newsletter.

Salvador Area, Brazil

Content writer for the Odebrecht Cultural Center website.www.culturaodebrecht.com.br

Certificate, Social Media Marketing & Community Management

Activities and Societies:CREDITS: Social Media Marketing Community Management

Cours De Communication Orale - Programme Uqam-Midi, French Studies, Level 1 (88% Grade) And Level 2 (93% Grade)

Completed both Level 1 (88% grade) and Level 2 (93% grade) of the French "Communication Orale" course.

Certificate, Creative Writing And Public Relations

Communications and Public Relations Concordia School of Extended Learning Courses: CREATIVE WRITING I BASIC EDITING PRACTICES WRITING.

Bachelor, Communications, Journalism