Julia Rochard Email & Phone Number

Munich, By, De

München, Bayern, Deutschland

Increasing the efficiency of the sales team (approx. 350 employees) through various sales enablement measures: - Providing sales-relevant information by implementing and continuously maintaining a sales engagement platform on Sharepoint- centralizing internal communication by editing a weekly newsletter- coordinating stakeholders (sales, marketing, product, strategy) when introducing product changes- designing new learning paths for the sales team.

München, Bayern, Deutschland

- Lead the 5-person Customer Success Team while being responsible for a client portfolio- Further development of employees according to the principle of strengthening strengths- Constant developing of the customer success strategy using OKR- Close and successful collaboration with the sales teams for joint customer care- Successfully increasing customer satisfaction and loyalty along the entire customer journey

München, Bayern, Deutschland

- Customer success management with a focus on B2B customer orders and customization of XING Events SaaS products - Deputy Team Lead- Close collaboration with Sales, Product, Customer Support- Consulting and implementation of offline and online registration and event marketing in German, French and English- Project coordination, admission management and proactive account management for smooth processes- Conducting customer training, contributing to the further development of processes and successful implementation of a wide range of projects- Collaboration in the recruiting process

Munich Area, Germany

- Interface between board members and team- Contact person for 50 bavarian youth hostels- Support for major projects (renovation, new build, closure of YHs) in collaboration with local authorities, architects, social organisations and internal departments (marketing, construction, regional management)- Analysis & optimisation of work processes- Organisation of events (up to 100 participants)

München

- 3-month project: Planning and organization of a training seminar in Paris for 50 international Allianz employees.- Determination of suitable conference venue- Cost analysis- Coordination of stakeholders within AGCS (Underwriting Academy, HR, project manager) and external service providers- Definition of team building activities

Munich Area, Germany

- Customer service and consulting for BMW Bank GmbH, Allianz GmbH, Deloitte & Touche GmbH- Project management from briefing to final implementation- Coordination of internal (creation) and external (lithography, production, printing) stakeholders- Budget control (preparation of offers, invoicing)

Munich

- Customer service and consulting for BMW Bank GmbH, Allianz GmbH, Deloitte & Touche GmbH- Project management from briefing to final implementation- Coordination of internal (creation) and external (lithography, production, printing) stakeholders- Budget control (preparation of offers, invoicing)- Creation of advertising copy, conception of graphic work

Munich, Bavaria, Germany

- Interface between parent company in Paris and internal sales department- Sales coordination and support of the field sales force- Goods management and complaints processing- Qualified customer service for Cartier products in Germany, Austria and Eastern Europe- Optimization of work processes to increase the efficiency of the sales teams

Munich, Bavaria, Germany

- Contact person for international customers, importers, agencies- Monitoring orders through to dispatch of goods in close cooperation with financial accounting and the warehouse- Planning and opening new areas and stores abroad- Establishing and structuring collaboration with the newly founded subsidiary in Amsterdam for the Benelux market- Trade fair organization and sales at the stand (Madrid)

Munich, Bavaria, Germany

- Interface GF/team, organisation of events & functions, talent acquisition- Key Account Management for Breuninger GmbH, ADVA- CRM: Planning, coordination and control of all direct marketing measures- Scheduling, cost planning and controlling- Handling of media, event and image measures

Munich, Bavaria, Germany

- Cold customer acquisition and support for existing customers- Sales of the training software in Bavaria- Sales at the trade fair stand (Systems, Munich)

Germanistik

Education record

Education record