Julia Rome Email & Phone Number

Roseland, New Jersey, US

• Answer 16-20 calls a day to troubleshoot and resolve payroll and tax issues with small business clients while managing a 20-40 count caseload
• Partner with more than 10 business units and teams to deliver a seamless customer service experience

• Developed an organization aimed to unite LGBTQ+ individuals and allies in fraternities and sororities at ASU
• Officiated general club meetings biweekly and control the club affairs

Dublin, Ohio, US

• Collaborated with collegiate members of Kappa Kappa Gamma throughout the nation via Zoom calls once a month
• Discussed the future of Kappa and how to implement new ideas to further the organization’s success

Dublin, Ohio, US

• Maintained the Fraternity standards and policies by reviewing Fraternity documents and investigating violations
• Led committee and held meetings with about 1-10 members weekly who violated Fraternity guidelines
• Promoted unity and sisterhood by organizing three events per semester with outside organizations for members of Kappa Kappa Gamma’s Epsilon Delta chapter

Tempe, AZ, US

• Oversaw building operations of the Greek Life Community Center
• Worked closely with Fraternity and Sorority Life Staff
• Helped manage Operation Aides

Tempe, AZ, US

• Restarted position I had sophomore year of college
• Issued students their room keys and forms
• Was promoted to Building Manager within a month of starting

Washington, DC, US

• Connecting followers to NYX Cosmetics by creating one Instagram post, one Instagram story, and one Tik Tok per quarter
• Being a point of contact for questions regarding NYX Cosmetics products

Seattle, WA, US

• Shadowed and assisted Inbound Stow Area Manager
• Coached associates on best practices and focused on how to improve barriers
• Completed a project to research and recommend ways to decrease quality defects and high DPMO for Stow at MDW6

US

• Provided high quality customer service to multiple tables ranging from 1-20 people in a fast-paced restaurant while collaborating with about 8 team members to create a quality experience for our customers
• Reinforced effective multi-tasking skills to complete shift tasks

Washington, DC, US

• Connected Generation Z to NYX Cosmetics by creating engaging content 2-3 times a week, showcasing products, and organizing two virtual events to ASU students
• Created personal brand marketing strategies to achieve brand awareness with followers

Tempe, AZ, US

• Collaborated with 14 OAs and Building Managers to facilitate events at the Greek Leadership Community Center
• Communicated with students, families, and guests to address questions or direct individuals to the next step including over the phone

Dublin, Ohio, US

• Checked in on members, suggested healthy coping mechanisms, and was the point of contact for sisters who needed help
• Organized two virtual events centered around mental health

Tempe, AZ, US

• Engaged with 15 DAs, Community Assistants, and Building Managers to provide quality support to students when needed
• Enforced ASU Housing rules and regulations, followed emergency procedures, and performed additional duties as needed

St Louis, MO, US

• Provided high quality customer service to many guests in a fast-paced environment while working with team members to create a quality experience for the customer
• Trained new employees on opening the front and being a cashier effectively
• Reinforced effective multi-tasking communication skills to take orders, offer menu suggestions, communicate over headset with drive-thru, and receive pastries for the customer

Bachelor Of Science - Bs, Management

Certificate, Human Rights

Education record

Education record

Master Of Arts - Ma, Gender, Women And Sexuality Studies