Julia Shtelmakh Email & Phone Number

Belgrade, Serbia

Hong Kong SAR

Responsible for supporting a remote team of marketing and sales professionals from Latin America, Europe, and CIS. I worked closely with the Chief Commercial Officer and his managers, as well as HRD.Daily, I:– supported employees and contractors throughout their entire lifecycle in the company, from hiring to departure;– conducted semi-annual performance.

Netherlands

Stry brings you the experience of working with a real personal coach on your phone.I was responsible for coaches' wellbeing – from hiring to adaptation, – and some operational stuff.

Responsible for supporting a remote team (100+ FTEs). Worked closely with C-1 management, as well as HRD.Achievements:– Hired and onboarded 26 people, ranging from interns to senior managers. Average job closure rate – 20 days– Created new onboarding flow: loyalty survey shows that new hires are more loyal and engaged (eNPS – 45%, engagement rate – 73%)–.

Moscow, Moscow City, Russia

As a head of account management, I was responsible for building operations for processing incoming leads, implementing metrics to track the productivity of the department, and also systematizing the knowledge gained about the area in order to reduce the time it takes for onboarding.

Latvia

When our remote team grew, I took over the direction that concerns the well-being of the agents of the entire support team - 20+ support languages ​​and 250+ people. In six months, I've managed to: – lay the foundation for the total rewards system– come up with and launch online and offline events– create and launch a health check, open door days and.

Latvia

As a country manager, I was responsible for customer support for users from CIS countries and Ukraine. Over the course of several years, I've managed to:– increase the performance of the outsourcing company (CSAT 4.65 -> 4.73);– participate in the launch of the experimental project Joom Fresh (grocery delivery);– localize application into Ukrainian;–.

I joined the project at the time of the formation of the course program, which is why I've had a hand in choosing and thinking through lectures for a section about people management.During our collaboration, I've managed to:– create and record 14 lessons related to the course;– constantly provide feedback to.

Austin, Texas, United States

Responsible for customers happiness for America's most popular app for truckers.Acquired by Renren (NYSE:RENN).