Julia Terrell Email & Phone Number

New Jersey, United States

Sicklerville, NJ

Mount Laurel, New Jersey

13 years of extensive experience in all aspects of the loan process. Successful history of leading loan processing teams for more than 5 years to increase closing targets while exceeding customer service levels. Recognized for excellent interpersonal and analytical skills, and looking at the big picture to identify creative solutions for challenging loans..

Mount Laurel, NJ

• Reported to Director of Loan Processing Department and led team of 12 overseeing processing of up to 300 loans per month. Hired and trained staff, managed their performance and motivated them to meet or exceed loan.
• Received PHH Leadership Choice Award 2013.
• Received Morgan Stanley Leader of the Year Award 2012.
• Consistently met or exceeded service goals.
• Recognized as subject matter expert for resolving difficult loans and regularly sought out by managers, peers, and clients for assistance.

Mount Laurel, NJ

• Reported to Loan Processing Manager and accountable for finding alternatives to structure approvable loans for high net worth clients. Reached out to Financial Advisors and Processors to clarity financial information.
• Promoted to Loan Processing Supervisor based on effective work with Financial Advisors and customer, successful development of employees, and closing high volume of loans

Mount Laurel, NJ

• Lead and Loan Processor 2001-2008Processed up to 150 VA, FHA and conventional loans per month while maintaining high customer service levels Mentored other team members, and designed and delivered training program for.
• Received 2 Silver medals for closing high volume of loans while maintaining customer service levels.
• Received 5 Processor of the Month awards.
• Recognized by Manager for 100% accuracy when converting / uploading applications to system while on special project in Rhode Island.
• Recognized by VP for effective handling of the most difficult financial advisors.
• Received 2 company awards for working overtime and exceeding closing targets

• Oversaw 3 branches from Cape May NJ to Center City Philadelphia. Trained and developed up to 12 employees while accountable for fleet of up to 200 cars. Managed accounts receivables and timely collections. Created new.
• Received 3 customer service awards.
• Recognized by Area Manager for overall profitability in a seasonal branch.
• Promoted to Branch Manager based upon effective control of accounts receivable, maintaining 90% occupancy, and effective development of branch employees.