Julia Toppan Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Ontario, Canada

• Led the development of an Excel-based tool to manage annual compensation for over 40,000 global employees across the SDLC, including BRD and oversight of development and testing• Led a team of 8 Analysts to remediate 300+ Commercial accounts to comply with US Anti-Money Laundering Standards in a time-compressed engagement for a Major Canadian Bank• Developed AML remediation approach and communications strategy for Bank Executives• Managed Project Management artefacts including Project Plan, RAID, Issues and Gaps Log and Process Inventory Tracker • Managed the validation and documentation of future-state processes using Nimbus Control in support of a Bank’s North American Collections system upgrade and transformation project• Provided process documentation and facilitation training to a team of 4 Analysts to support the development of business process maps using IBM Blueworks Live for a Major Canadian Bank• Developed and managed Change Management process to train resources accountable for ongoing support• Co-led the development of the strategic direction of OPTIMUS | SBR Women’s Network; led the development of major initiatives including Women in the Workplace Speaker Series, which hosted successful businesswomen from a variety of industries, and Peer Mentoring Workshops• Conducted a Current State Assessment of the Food Delivery Program of a local food bank in order to inform actionable recommendations presented to the Board of Directors

Toronto, Canada Area

• Assisted a major Canadian bank in a process documentation project in support of a multi-million dollar transformation initiative through the review and analysis of over 500 processes in the Finance Shared Services group across multiple Centres of Excellence. • Engaged subject matter experts and managers across a variety of back-office functions including accounting and project support, reviewing the scope of existing processes, documenting each process in Visio and validating the documentation with senior stakeholders to receive final approval, as well as preparing recommendations to standardize processes and completing a detailed analysis of resource utilization.• Provided process mapping quality assurance checks and feedback on over 60 process maps prepared • Conducted a Current State Assessment of HR and Training practices for the integration of three healthcare agencies• Developed course content for a course on Health System Funding Reform.• Analyzed the results of facilitated activities with a national non-profit for youth to inform the development of a report outlining successes and areas of improvement with respect to programming

Toronto, Canada Area

• Conducted a Current State Assessment of HR and Training practices for the integration of three healthcare agencies.• Developed course content for a course on Health System Funding Reform.• Analyzed the results of facilitated activities with a national non-profit for youth to inform the development of a report outlining successes and areas of improvement with respect to programming.• Analyzed the free-text results of an Employee Engagement survey for an Ontario government agency and organized these results thematically in order to inform recommendations. • Developed written proposals that resulted in over $2.8M of revenue.• Liaised with consultants, senior leadership, and external Subject Matter Experts to produce clear, concise, and targeted proposals.• Received Employee Excellence award for contributions to the company.• Contributed to the education of company employees as a member of the Innovation Committee through the design, development and presentation of an internal “Innovation Meets Business Development” event, attended by approximately 30 employees including senior leadership.• Developing weekly updates on Innovation for the Innovation Committee and assisted with various initiatives, which led to appointment as Assistant Lead of the Committee.• Led the development of branding materials and planning for the Launch of the OPTIMUS | SBR Women's Network.

• Attending Fashion and lifestyle-related events• Blogging about the event/collection experience• Maintaining relationships with designers and companies that we visit

• Actively involved in process improvement and strategy efforts in the Anti-Money Laundering unit and contributed to projects affecting the Watch List Management, Transaction Monitoring, and High-Risk departments. • Identified, researched and presented adverse media process improvement suggestions to the Director, which led to the implementation of new search strings and reduced man-hours required. • Responsible for identifying inter-departmental operational efficiency, and re-defining over 10+ process workflow maps across the unit. • Developed draft workflows, led meetings with senior stakeholders to discuss the proposed changes, and prepared evidence-based business cases for further potential improvements.• Conducting detailed research and analysis on persons and transactions for major cases referred to the Demarket team. Reported results and findings to internal and external stakeholders as required, including law enforcement.• Analysis of quarterly Suspicious Transaction Reporting (STR) trends, preparation of presentation deck highlighting these trends, and the presentation of findings to management.• Enhancement of an excel-based tool to more effectively capture relevant data points used during AML STR trending analysis research; resulted in becoming a contributing member of a team tasked to enhance STR trend reporting through code-generation.• Conducting testing of proposed new alerts and controls for online Transaction Monitoring system in a UAT environment.• Researching and producing an internal white paper on ‘Bit-Coin’ describing the currency mechanism and AML implications. • Preparation of monthly operations reports on departmental FTE and FTE Hours.

• Certified tennis instructor; Providing tennis instruction to 12-16 students of age groups 4-6 years and 7-10 years • Participated in Emergency Response and Accessibility workshops• Obtained Certification in Standard First Aid and CPR/AED Level C

• Created market research survey to identify and asses level of interest for Korean content in Canada, engaged over 300 participants • Compiled and analyzed survey data to generate weekly reports of progress• Provided suggestions for initiatives to hold in Canada

• Certified Tennis Instructor: Assisted with implementation of mini tennis program for age groups 4-7, 8-10• Prepared lesson plans; researched and implemented new games and drills

• Provided positive experience to Loblaws customers• Served as a Front-End Cashier• Managed cash till• Assisted with store closing