Julia Toppan Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Ontario, Canada

• Led the development of an Excel-based tool to manage annual compensation for over 40,000 global employees across the SDLC, including BRD and oversight of development and testing
• Led a team of 8 Analysts to remediate 300+ Commercial accounts to comply with US Anti-Money Laundering Standards in a time-compressed engagement for a Major Canadian Bank
• Developed AML remediation approach and communications strategy for Bank Executives
• Managed Project Management artefacts including Project Plan, RAID, Issues and Gaps Log and Process Inventory Tracker
• Managed the validation and documentation of future-state processes using Nimbus Control in support of a Bank’s North American Collections system upgrade and transformation project
• Provided process documentation and facilitation training to a team of 4 Analysts to support the development of business process maps using IBM Blueworks Live for a Major Canadian Bank

Toronto, Canada Area

• Assisted a major Canadian bank in a process documentation project in support of a multi-million dollar transformation initiative through the review and analysis of over 500 processes in the Finance Shared Services.
• Engaged subject matter experts and managers across a variety of back-office functions including accounting and project support, reviewing the scope of existing processes, documenting each process in Visio and.
• Provided process mapping quality assurance checks and feedback on over 60 process maps prepared
• Conducted a Current State Assessment of HR and Training practices for the integration of three healthcare agencies
• Developed course content for a course on Health System Funding Reform.
• Analyzed the results of facilitated activities with a national non-profit for youth to inform the development of a report outlining successes and areas of improvement with respect to programming

Toronto, Canada Area

• Conducted a Current State Assessment of HR and Training practices for the integration of three healthcare agencies.
• Developed course content for a course on Health System Funding Reform.
• Analyzed the results of facilitated activities with a national non-profit for youth to inform the development of a report outlining successes and areas of improvement with respect to programming.
• Analyzed the free-text results of an Employee Engagement survey for an Ontario government agency and organized these results thematically in order to inform recommendations.
• Developed written proposals that resulted in over $2.8M of revenue.
• Liaised with consultants, senior leadership, and external Subject Matter Experts to produce clear, concise, and targeted proposals.

• Attending Fashion and lifestyle-related events
• Blogging about the event/collection experience
• Maintaining relationships with designers and companies that we visit

• Actively involved in process improvement and strategy efforts in the Anti-Money Laundering unit and contributed to projects affecting the Watch List Management, Transaction Monitoring, and High-Risk departments.
• Identified, researched and presented adverse media process improvement suggestions to the Director, which led to the implementation of new search strings and reduced man-hours required.
• Responsible for identifying inter-departmental operational efficiency, and re-defining over 10+ process workflow maps across the unit.
• Developed draft workflows, led meetings with senior stakeholders to discuss the proposed changes, and prepared evidence-based business cases for further potential improvements.
• Conducting detailed research and analysis on persons and transactions for major cases referred to the Demarket team. Reported results and findings to internal and external stakeholders as required, including law.
• Analysis of quarterly Suspicious Transaction Reporting (STR) trends, preparation of presentation deck highlighting these trends, and the presentation of findings to management.

• Certified tennis instructor; Providing tennis instruction to 12-16 students of age groups 4-6 years and 7-10 years
• Participated in Emergency Response and Accessibility workshops
• Obtained Certification in Standard First Aid and CPR/AED Level C

• Created market research survey to identify and asses level of interest for Korean content in Canada, engaged over 300 participants
• Compiled and analyzed survey data to generate weekly reports of progress
• Provided suggestions for initiatives to hold in Canada

• Certified Tennis Instructor: Assisted with implementation of mini tennis program for age groups 4-7, 8-10
• Prepared lesson plans; researched and implemented new games and drills

• Provided positive experience to Loblaws customers
• Served as a Front-End Cashier
• Managed cash till
• Assisted with store closing