Julia Tresh Email & Phone Number

Troy, Mi

Receives customer inquiries and processes customer orders via email, phone, and fax. Researches part and assembly availability and lead time, works with tech support or other resources to answer all customer technical questions. Follow-up with purchasing/product management for quick and timely responses on parts that are unavailable, that are new, or are inactive/obsolete. Interacts with all necessary departments including planning, operations, tech support, finance, quality, sales, IT, purchasing, and product management so that all customer expectations are met or exceeded. Works with sales force and directly with customers to document and communicate customer requirements and expectations to the rest of the operational functions for implementation that includes special pricing, shipping policies, return policies, packaging requirements and quality expectations. Issues RMA’s, coordinates appropriate functions to ensure timely resolution to quality issues related to customers.

Provided domestic audit of 6 clients and their balance dues and balance due auditor for 3 additional clients. Duties included resolving contract disputes with carriers, verifying contracts were loaded correctly, supported operation teams and senior management with accurate audit reports and the reasons for failures and what corrective actions were taken, manual audit of client invoices, resolving system/contract issues, and carrier or route file conflicts. Audited and processed balance dues and resolved causes initiating balance dues, maintained carrier tariff and contract files, monitored the electronic audit process. Part of original team initiating Ryder’s new Lean management program throughout the company. ISO auditor. Participation in Kaizen activities as SME.

Traced freight, made arrangements for freight pick-up track lost and damaged freight, handled customer complaints regarding incorrect billing or rating, rate and spot quotes, corrected billing. Administrative assistant to service center’s account executives. Duties included meeting arrangements, problem solving, pricing and rate quote presentation and bids, maintaining customer data base, appointment scheduling, Power Point presentations. Acted as main point of contact with several large accounts, helping them daily with their pick-up calls, tracing, questions regarding shipping. Also called customers regarding past due accounts to arrange payments, answered account executive’s emails regarding any questions or problems their customers may have had.

Special Projects Pricing and Auditor: Tracked and analyzed top 50 national and local accounts for profitability. Renegotiated pricing when necessary.Pricing Analyst: Negotiated pricing. Performed cost/profit analyses, negotiation pricing. Communicated extensively with management and ownership.Rate Analyst: Rated and audited LTL/ truckload shipments. Handled corrections including reconsignments, will calls, classification changes and errors, billing/customer errors, weight and inspection, linear foot rule. Customer Service: Worked with ownership, management, account executives, and terminal personnel to gain new and maintain current customers. Input, updated, maintained new and current customer information. Implemented customer’s discount program.Received and responded to an average of 60 customer calls a day, handling all customer problems/complaints, including billing errors, rating errors, billing disputes, lost or damaged freight, delayed freight. Provided customer support between customers and any/all departments affected. Audited delinquent accounts. Handled collections on all past due accounts. Negotiated payment plans.Customer Account Maintenance: Updated mainframe with new accounts and maintained existing ones. Air Freight: Worked with sales executives to obtain new customers and maintain existing ones. Entered all customer information into mainframe. Billed and rated air bills, Took care of all customer problems and complaints including billing and rating errors and billing disputes. Handled collections on past due accounts. Set up payment plans, negotiated lump sum settlements, legal demands, small claims court. Involved in transformation from company’s old system to their current system.Data Entry Supervisor: Supervised 20 data entry clerks in billing department. Monitored accuracy and quality of all data entry. Handled attendance and any personnel issues.Data Entry Clerk

Education record

Education record