Sr. Learning Experience Designer
CurrentLeadership-Award for Top Performer in Q2 2021 for exceptional leadership within the sales operations organization during the Sunrun/Vivint Solar merger-Trained new members of training team and mentored peers in career growth, facilitation, and soft skills-Served as a liaison between Inside Sales and other functional departments within Sunrun to enhance the flow of information and foster collaboration across departmentsSales Enablement-Built and maintained sales enablement tools including an internal Google Site knowledge base with 1,000+ active users-Worked cross-functionally on process improvement initiatives reaching to the executive level-Spearheaded a weekly internal newsletter with an audience of 500 employees-Project managed the implementation of an AI-powered quality assurance platform across the call centerTraining and Instructional Design-Built curriculum and facilitated virtual new hire training classes of 10-40 students for all inside sales representatives-Planned, developed, and facilitated ongoing sales training for the entire inside sales floor-Played a pivotal role in the acquisition of another leading solar company by designing and executing sales transition training-Created online learning modules in Articulate in response to changing business needs