Julia Wortman Email & Phone Number

Waterford Township, Mi, Us

Dearborn, Michigan, United States

Southfield, Michigan, United States

Southfield, Michigan, United States

• Overseas all stores operations and employee development with the primary focus on driving sales and profitability through leadership, coaching, compliance, people development and decision making. • Responsible for all financial performances and execution of the Companies goals and expectations. • Promoted the highest level of customer service practices by setting the example for customer urgency and readiness at all times. Encouraging staff retention by working to develop leaders… Show more • Overseas all stores operations and employee development with the primary focus on driving sales and profitability through leadership, coaching, compliance, people development and decision making. • Responsible for all financial performances and execution of the Companies goals and expectations. • Promoted the highest level of customer service practices by setting the example for customer urgency and readiness at all times. Encouraging staff retention by working to develop leaders, empower employees and encourage to increase employee productivity.• Provided support to Store Management 24 hours a day, 7 days a week, responding quickly to all needs. • Meet and became familiar with all personnel at store level as well as higher level management. While providing support in the hiring and training process to ensure store positions are staffed to deliver exceptional customer service. As well as following up to ensure all employees are following the Company’s’ policies and procedures as detailed in the Operations Manual and Company Code of Ethics. • Demonstrated a high value for Health, Environment, Safety and Security issues, initiatives and programs for both personal and organizational responsibilities. • Completed special assignments as assigned by Regional Manager. Included assisting with Company conversions and shadowing the Region’s Field Marketing Specialist in a store rebuild. Show less

Petoskey Mi

• Delivered exceptional customer experiences through caring and interactive connections while representing Kilwins Core Values and in the overall management of the store• Designated representative of the Kilwins brand for securing, planning, and execution of internal/external events and promotions for clients and the community • Followed and ensured daily/monthly metrics for financial performance and budget projections which were met or exceeded• Driver of product quality/safety… Show more • Delivered exceptional customer experiences through caring and interactive connections while representing Kilwins Core Values and in the overall management of the store• Designated representative of the Kilwins brand for securing, planning, and execution of internal/external events and promotions for clients and the community • Followed and ensured daily/monthly metrics for financial performance and budget projections which were met or exceeded• Driver of product quality/safety, store merchandising, scheduling/staffing, efficiency, and continuous improvement while increasing sales for the top store performance of the entire Franchise network • Overseer of social media and third party informational oversight to ensure up to date information and resources for customers• Responsible for analyzing trends in the marketing and adjusting sales and products accordingly • Maintained a positive, upbeat leadership style while working with direct reports, cross functional teams and new franchisees Show less

Midland, Mi

• Responsible for the assembly of baking supplies, ingredients, and time. • Bake on average 5000+ cupcakes, cakes, and other specialty items on a weekly basis resulting in timely delivery and customer satisfaction.

Petoskey, Mi

• Gained leadership/supervision experience through responsibilities including training and guiding fellow team members to promote the values/purpose of the company • Completed routine business activities such as inventories and financial reconciliations• Followed and influenced company standards and policies via input and feedback • Assisted in the transition of seasonal point of purchase and national marketing campaigns • Participated in senior management assortment planning… Show more • Gained leadership/supervision experience through responsibilities including training and guiding fellow team members to promote the values/purpose of the company • Completed routine business activities such as inventories and financial reconciliations• Followed and influenced company standards and policies via input and feedback • Assisted in the transition of seasonal point of purchase and national marketing campaigns • Participated in senior management assortment planning and 8P’s meetings to discuss franchise development, marketing and overall business strategies Show less

Saginaw & Bay City, Mi

• Built a community and online presence through social media, direct contact and health care provider interactions to deliver outreach services• Represented the company at community events using sales and communication skills resulting in an increase of awareness of service