Juli Denton Email & Phone Number

Charleston, South Carolina, United States

Driving operational excellence and client satisfaction, I have successfully led over 30 complex national and middle-market account implementations, enhancing efficiency and streamlining processes. My leadership resulted in a 30% reduction in implementation time and a significant increase in client retention. - Spearhead the end-to-end project management of new, complex accounts, leveraging agile methodologies to ensure timely and within-budget delivery. - Collaborate with sales teams to confirm products, benefit plans, and networks sold, aligning offerings precisely with client expectations and regulatory compliance. - Orchestrate cross-functional teams—including plan build, digital product, finance, and EDI—to synchronize efforts and consistently meet aggressive project deadlines. - Develop comprehensive implementation project plans in Smartsheet, customizing timelines and strategies to fulfill unique client requirements. - Facilitate high-level meetings with client leadership, brokers, and third-party vendors, coordinating seamless integrations and enhancing stakeholder engagement. - Communicate intricate aspects of client setups to internal teams, ensuring successful ongoing service and minimizing post-implementation issues. - Provide regular status updates to leadership, clients, and stakeholders, leveraging executive reporting tools to proactively address potential delays. - Create and maintain detailed policy and procedure documents, contributing to organizational knowledge and process optimization. - Mentor and train team members, fostering professional growth and strengthening team capabilities. - Implement process improvements that increased operational efficiency by 25%, utilizing data-driven insights and collaborative problem-solving.

Charlotte, North Carolina, United States

Consistently delivering exceptional client service, I managed key client implementations that significantly impacted revenue and strategic relationships. My efforts resulted in a 20% increase in client satisfaction scores and streamlined processes across departments. - Project-managed key client implementations, overseeing strategic relationships and complex profiles to drive revenue growth. - Maintained a deep understanding of client success criteria, ensuring positive, long-term relationships and retention. - Ensured team members adhered to established processes, delivering exceptional client service and enhancing customer experience. - Managed requirements gathering for ongoing administration, aligning client needs with internal capabilities. - Served as a liaison between clients and internal teams—including plan build, claims, customer service, finance, and EDI—to facilitate seamless communication. - Created and monitored Jira tickets to ensure timely completion of tasks, improving project efficiency by 15%. - Reviewed plan documents and contracts for accuracy, ensuring compliance and mitigating risks. - Participated in finalist presentations, providing detailed explanations of the implementation process to prospective clients. - Provided regular status reports to clients and leadership, enhancing transparency and trust. - Developed cross-functional collaboration strategies, improving interdepartmental communication and project outcomes.

Charlotte, North Carolina Area

Leveraging analytical skills and industry knowledge, I drove the successful marketing and implementation of complex benefits plans. My efforts contributed to a 30% increase in client acquisition and retention. - Researched and analyzed medical and worksite benefits to provide clients with optimal solutions. - Marketed and implemented fully-insured, self-funded, and captive medical plans, expanding the company's portfolio. - Created cost analyses and presentations for client meetings, aiding informed decision-making. - Coordinated implementations with carriers for all lines of coverage, ensuring seamless transitions. - Conducted thorough contract reviews for accuracy, mitigating risks and ensuring compliance. - Developed strong relationships with carriers, vendors, and clients, enhancing collaboration and service quality. - Performed day-to-day service and troubleshooting for clients, maintaining high levels of satisfaction. - Trained and mentored team members, contributing to professional development and team efficiency. - Optimized processes to improve operational efficiency by 20%, utilizing process improvement methodologies. - Collaborated with cross-functional teams to align strategies and achieve organizational goals.

Charlotte, North Carolina, United States

In this role, I managed the implementation and ongoing relationships of ten clients with diverse benefit offerings, enhancing client satisfaction and operational efficiency. My efforts led to a 15% increase in satisfaction scores and streamlined client service processes. - Managed implementation and ongoing client relationships for ten clients, ensuring successful service delivery. - Delivered comprehensive lists of outstanding programming items and resolutions to clients weekly, enhancing transparency. - Outlined and submitted global issues related to programming, carrier feeds, and website design to developers for resolution. - Tested system enhancements and provided detailed results to programmers, improving software performance. - Improved client communication channels, resulting in higher engagement and satisfaction levels. - Collaborated with internal teams to streamline processes and reduce implementation time by 10%. - Monitored project progress using management tools, ensuring timely task completion and issue resolution. - Provided technical support and guidance to clients, addressing concerns promptly and effectively. - Facilitated training sessions for clients on new system features and enhancements, empowering them with tools for success. - Contributed to the development of best practices for implementation processes, standardizing procedures for future projects.

Salt Lake City, Utah, United States

Managing daily benefit administration activities for national accounts, I enhanced client satisfaction and operational efficiency, leading to a 25% improvement in service delivery metrics. My efforts streamlined open enrollment processes and elevated the quality of benefit administration services. - Managed daily benefit administration activities for three national accounts with over 5,000 lives each, ensuring seamless operations. - Oversaw Open Enrollment projects for the benefit administration website, including change recommendations and system setup. - Created and maintained specification documents for programming setup and business rules, improving documentation accuracy. - Managed all phases of testing prior to go-live dates for Open Enrollments, ensuring system readiness and reliability. - Conducted enrollment and employee communication meetings, enhancing user understanding and engagement with benefit offerings. - Streamlined processes to reduce Open Enrollment setup time by 20%, utilizing process optimization techniques. - Collaborated with programming and technical teams to promptly resolve issues and enhance system performance. - Developed training materials and conducted sessions for internal teams, ensuring adherence to best practices. - Monitored service delivery metrics, implementing targeted improvements to consistently meet and exceed performance benchmarks. - Built strong client relationships through proactive communication and exceptional service, driving long-term client retention.

Orlando, Florida, United States

Leveraging deep knowledge of group disability products, I managed the implementation of benefits for large-scale clients, ensuring seamless transitions and fostering trust with stakeholders. My role contributed to enhanced client satisfaction and operational success. - Managed the implementation of short-term and long-term disability products for accounts exceeding 5,000 lives, delivering seamless onboarding and integration. - Presented the implementation process to potential clients, brokers, and consultants, building confidence and alignment with stakeholders. - Utilized in-depth knowledge of group products, services, and systems to identify and resolve implementation challenges, ensuring smooth delivery. - Coordinated with internal teams to customize solutions tailored to specific client needs and timelines. - Maintained a focus on client satisfaction, achieving high approval ratings through effective communication and issue resolution.

Orlando, Florida, United States

In this role, I developed and delivered training programs for insurance claims staff, ensuring high-quality performance and adherence to best practices. My initiatives drove consistent operational excellence and enhanced system usability. - Prepared and delivered three- to six-month training programs for short-term, long-term, and life insurance products, equipping examiners and clinical staff with the necessary expertise. - Created comprehensive training materials and tools to support curriculum delivery and facilitate staff development. - Conducted system training classes, covering claims processing systems, Microsoft Outlook, Word, and Excel, enhancing technical proficiency among staff. - Participated in user acceptance testing, troubleshooting, and documentation for claims system conversion, ensuring smooth implementation. - Designed and maintained a quality assurance database to track results for new hire training and ongoing audits, improving performance tracking. - Reviewed, documented, and provided constructive feedback on staff performance, recommending tailored improvement plans to team leaders. - Championed adult learning principles to optimize training effectiveness and retention, contributing to long-term organizational success.

Bachelor Of Science (B.S.), Criminal Justice

Bachelor Of Science - Bs, Information Technology