A bootstrapped boutique firm which specialised in providing preschool education, childcare services, psychotherapy, counselling, and training. Grins & Giggles which was the name of our preschool & childcare services specialised in curating learning curriculum to meet unique needs of each child enrolled with us. Led the business development initiatives, branding and marketing of the school, and increased the business thereby meeting our operational cost within 6 months of business set-up. Expanded the business by starting a new branch in Bangalore within 5 years of operations. Engaged with K12 schools for partnership, delivered different workshops on parenting, inclusive learning, and care, creating boundaries to parents and partner schools in partnership with external trainers and facilitators. Driven the business to a profitable one at the end of the 3rd year of operations.

As a Senior Manager in Business Change and Delivery, I was responsible for various business projects that aimed at process automation. As a SME in customer operations, effectively led and implemented in various project on automating process with respect to renewals and persistency of customers, branch process , new business automation etc

As a Lead &Functional SPOC at Bangalore HO, managing internal and external stakeholders, setting up processes to ensure smooth flow from customer application receipt stage to policy issuance stage, handling branch issues and queries, following up on outstanding requirements and closing them in collaboration with dependent functions, to ensure more policies are issued thereby contributing to the profitability of the organization. Reduced the TAT in closing the outstanding requirements thereby enhancing more policy issuance within 24 to 48 hours of policy proposal receipt.

Responsible for the entire branch operations of Bangalore branch, support the field sales staff in processing insurance proposals, training the sales managers and customer support executives, first level underwriting of the insurance proposal. Worked with different stakeholders in head office to ensure insurance policies are issued within the TAT of 3 business days , ensuring claims received are disbursed on time and renewal of policy targets of the branch are met. Achieved the business target of converting 100 proposals in a month

As a member of a new branch that started in Ahmedabad, I was responsible for managing the customer service function of the branch, which included handling customer queries, underwriting of the insurance proposal before processing it further to HO at Bangalore.