• Managed a team of two Catering Sales Managers and one Conference Services Manager• Collaborated with Culinary and Banquet Teams for menu creation, banquet set-up and successfulevent execution• Worked closely with group sales managers to strategize and use appropriate proposing and contractingtechniques for banquet function space, food and beverage minimums and room rental rates• Propose, negotiate, contract, plan and execute catering only functions with 0-10 guest rooms; rangingin size of 2-800 guests, managing details of food and beverage/audio visual needs, meeting setup,guest room needs and final invoicing• Utilized sales practices to locate and pursue new business contacts• Comprise and distribute weekly & monthly budget, forecast and commentary reportsLaid off due to COVID 19

- Solicit, negotiate and contract business through internal and external sales activities- Utilize marketing and pricing strategies to achieve and exceed sales goals- Plan meetings with clients to meet and exceed expectations- Communicate with culinary and banquet teams to fulfill client needs- Build custom menus for clients based on taste and budget- Provide detailed and organized information to specific teams to ensure event success- Create relationships with clients to ensure repeat business which increases hotel profit- Provide genuine and helpful customer service to all hotel guests

-Negotiate and contract catering only functions-Plan and execute all on-site events and meetings ranging in size from 5-400 guests including food and beverage/audio visual needs, meeting setup, final invoicing and follow-up-Create and maintain lasting client relationships-Prospect for new business in all markets-Involved with the creation and design of catering menus-Develop yearly and monthly budget, forecast and commentary reports

-Up-sell client events, manage function space and room block inventory to maximize hotel profit, while ensuring hotel and client fulfill group contractual commitments-Develop lasting client relations, resulting in consistent return business and excellent Meeting Satisfaction Survey Scores, averaging 90% and above monthly.-Manage simultaneous on-site functions from set-up to tear down, to include 1-15 banquet servers, as well as kitchen, front desk and reservation staff-Continue to surpass several quarterly and annual budgets for the banquets and catering dept. since 2014. With a height of a 200% actual from budget in 2016 Q2 for catering-Upsold 2016 and 2017 food and beverage minimums to meet and exceed annual budgets -Assist Sales Managers in booking future and repeat business by participating with sales calls, hotel sponsored client events, association events (NACE) and being available during the sales process to supply any additional information needed-Negotiate, contract and detail catering only functions-Involved with the creation and design of the 2015, 2016, 2017 & 2018 catering menu to enhance our selection, comply with dietary needs, brand standards and maintain strategic pricing to compete within the local market-Involved in developing yearly and monthly budget, forecast and commentary reports

Create/maintain website and promotional/marketing materials

- Receive incoming leads and disseminate them to the appropriate sales manager- Draft contracts, update files after receipt of counter-signed agreements- Merge and detail resumes for upcoming events- Monitor and update various social media outlets- Attend weekly sales and corporate meetings for note taking purposes

- Greet and check-in arriving guests, explaining necessary stay information- Responsible for cash handling of room and merchandise payments- Be courteous and timely for all guest concerns and requests- Recognize potential sales leads through guest interaction- Provide great customer service and the best hospitality experience

As a family owned business, there was involvement in all aspects of the establishment to include: - Greet guests upon entry- Collect Entry Fee for special events- Operated Coat Check- Cashier- Concessions- Busser

- Greet and check-in arriving guests, provide stay information- Answering all inquiries and making reservations via phone and in-person interactions- Ensuring guest safety by keeping a neat and secure environment- Perform site tours for incoming sales inquiries on occasion

As a family owned business, there was involvement in all aspects of the establishment to include: - Manage front of house operations for special events- Managed a team of 2-5 people- Concessions- Serving & order fulfillment- Cashier- Busser- Developed proposals and advertisements- Website Development

- Investigate & evaluate non-injury automobile collisions- Conduct recorded interviews for claim investigation purposes- Provide customer service involving claims- Developed consistent and professional phone etiquette in a call center environment- Gain knowledge & ability to thoroughly review contracts, insurance policies & transportation laws- Able to constantly multi-task- Discuss other needs & services available to members

As a family owned business, there was involvement in all aspects of the establishment to include: - Bartender - Server- Food Runner- Bar Back- Concessions- Host

- Organize, manage & evaluate special events- Worked with several different venues to include golf courses, event centers, hotels, restaurants & outdoor venues requiring rental equipment- Communicate with local businesses & community members for event involvement & sponsorship- Perform & organize research requests- Create specialized materials for various clientele to include advertisements, memos, press releases, invitations, etc.