Julie Barto Email and Phone Number

• Managed client relationships, which included out of state travel• Worked with recruiters to locate qualified candidates for open job orders and submitted them to the client for review• Worked with clients / recruiters regarding setting up interviews as well as providing first day instructions when hired.• Completed appropriate paperwork when a candidate is hired, terminated, or their contract has extended.• Maintained and updated client records.

• Managed daily operations and projects of a client-dedicated team of 21 customer service representatives.• Worked with system administrators to update 401(k) and Pension provisions and processes.• Responsible for the creation of training materials. • Facilitated training for managers as well as Health and Welfare benefits, 401(k) and Pension plan.• Developed and maintained client and vendor relationships.• Updated on-line tools to assist team members on calls with participants.• Provided coaching and feedback to team members to help develop their customer service skills.• Subject matter expert for associates and escalation calls.• Responsible for the resolution of any issues that arose pertaining to the projects.• Answered participant calls during very busy times.• Work with System Administrators to resolve any issues that arose during training sessions.