Julie Baskerville Email and Phone Number

Manage and engage a diverse team of Client Services employees. Average 18 team members.Support, track, and communicate the necessary metrics put in place for Client Services on a daily basis.Interview both internal and external candidates for job openings. Coach employees throughout their career in Client Services to ensure a strong career development inside and outside of the department.Resolve employee issues in a confidential and timely manner ensuring customer focus and… Show more Manage and engage a diverse team of Client Services employees. Average 18 team members.Support, track, and communicate the necessary metrics put in place for Client Services on a daily basis.Interview both internal and external candidates for job openings. Coach employees throughout their career in Client Services to ensure a strong career development inside and outside of the department.Resolve employee issues in a confidential and timely manner ensuring customer focus and satisfaction.Maintain a solid understanding of the products, customers, and employees of Allianz Life to support sustainability of our sales.Follow up on escalated calls to ensure customer satisfaction and positive brand imaging on urgent deadlines.Educate customers on the financial products they purchased to develop a stronger brand for Allianz. Lead strategic project to enhance the Customer Experience. Show less