Julie Bourque Email & Phone Number

As a field application specialist at Roche Diagnostics Canada, I leverage my 10+ years of experience as a medical laboratory technologist and my passion for enhancing the end-user experience. My mission is to provide high-quality technical support, training, and troubleshooting for Roche's chemistry solutions, ensuring customer satisfaction and retention.I have developed and demonstrated competencies in customer support, clinical chemistry, problem-solving, and attention to detail, as well as certifications in Scrum Master and Lean Six Sigma Black Belt. These skills enable me to collaborate effectively with internal and external stakeholders, optimize workflows and processes, and deliver innovative and reliable solutions. I am always eager to learn new technologies and best practices, and to share my knowledge and expertise with others.