Julie Bright Email & Phone Number

Charlottesville, Va, Us

6 month consulting project to bring Agile Delivery processes to ServiceNow platform-focused Risk Management teams- Provided training and support, coached Scaled Agile practices, planned customer-centric IT changes for the upcoming quarter - Worked with senior leaders and executives to view the system as a whole and optimize for speed and predictability.- Coached Scrum Masters and Product Owners on a new process for planning and execution of stakeholder requests

Jacksonville, Fl, Us

Improved product delivery and team dynamics for 9 teams across three business areas and multiple national and global locations (Florida, Colorado, Philippines, Croatia) for an industry leading virtual contingent workforce management platform.- Coordinated release planning, feature delivery, dependencies, risks, roadmap sequencing- Led all aspects of Product Delivery for nine teams doing cloud migration, prod support, and product enhancements- Served as people leader to three Scrum Master / Delivery Managers, providing direction and guidance as needed- Served as a mentor to the team, actively engaging with them to ensure they maintain a high level of competence and operational excellence- Supported talent acquisition efforts by participating in recruitment processes, conducting interviews, and providing input on hiring decisions to ensure alignment with team goals and objectives

Jacksonville, Fl, Us

Charlottesville, Va, Us

Stabilized inconsistent project delivery and improved relationships across an organization struggling to deliver virtual certification testing during the Pandemic.- Reduced a historically 6 month lead time down to 2 days- Assisted product managers in defining their product roadmaps for both Sitecore CMS and Salesforce CRM systems- Tracked key metrics and leveraged them foster insights and actions- Assisted in the triage, tracking, prioritization, and planning for production issues- Worked with the Application and Platform Management team and business stakeholders to operationalize both products and features

Charlottesville, Virginia, Us

Focused on impediment resolution, teaching self-organization and focus, and Flow of business value for a best-in-class, innovative scholarly publishing platform.- Utilized value flow management and collaboration techniques to double team delivery speed - Worked with Product Managers to manage product backlog and prepare work for the teams- Facilitated team events, tracking of team capacity, burnup charts, communication of risk events and urgent releases

Coached and guided several teams through planning, delivering, tracking, and communicating team-level through organization-level initiatives. - Implemented innovative strategies, enhanced collaboration, and improved workflow efficiency- Supported multiple teams as Agile Coach for the entire Card IT Loss Mitigation Program- Coordinated delivery for five software development teams working on Capital One's CreditWise application on iOS, Android, and Web. - Served as coach to five teams of senior leaders across multiple lines of business

Projects included: Heavy use of Cloud technology (AWS), CI/CI processes and applications, web/mobile applications, contact center software, data center migration, big data DBs.- Supported delivery of multiple technical projects over several years, increasing speed and focus on teams

Project management of an extremely complex project involving more than 800 call center agents across nine sites across the globe, and multiple IT systems within three separate business areas.- Coordination of physical telephony infrastructure, global call center agent connectivity including native software platforms, IB/OB dialing capability, IP softphones, routers, MPLS circuits, network/firewall changes- Enabled the Collections Dialer component of the company's largest ever business acquisition (HSBC’s credit card portfolio) to execute flawlessly- Physical migration of Dialers from local call centers to a centralized data center- Received the prestigious ‘Circle of Excellence’ Award as a result

Project Management oversight of business requirements for the technology integration of Collections and Recoveries HSBC credit card portfolio acquisition. - Oversight of projects for the installation of telephony infrastructure, hardware and IP softphones, provisioning of inbound and outbound call center capabilities at several sites across the globe

Installation of telephony infrastructure, hardware and IP softphones to enable internal and external call centers.

Glen Allen, Virginia, Us

• Created and tracked project plans, followed up with participants for updates• Tracked risks and issues, budgets, milestones, accomplishments, and goals• Communicated the above with senior management using a variety of tools• Created technical process manual for Capital One’s ‘Change In Terms’ Projects

• Explored self-employment after staying home with my young children. • Consulted with client to establish dietary requirements, researched and created recipes, remained within budget and time constraints.• Volunteered experience and knowledge of food history to direct teams of cooks to produce feasts for groups of 100 to 150 diners• Researched, planned and executed authentic medieval meals on tight budgets while reducing waste.

• Managed the electronic archiving of 10 years’ worth of military engineering documentation for a company that supported the U.S. Marine Corps Systems Command; implemented a quality assurance process for the project

• Coordinated international trade show participation for a jewelry manufacturer; handled company registration, produced and shipped booth items, and booked all travel• Used desktop publishing skills to produce product brochures

Norwalk, Connecticut, Us

• Placed orders for equipment, consulted with suppliers about shipment dates, ensured timely deliveries• Tracked shipments and receipts; resolved invoice referrals; and provided procurement support for new products through to launch • Increased customer satisfaction ratings by improving the availability of end-of-life replacement parts• Saved company $50,000 per year by spearheading a taskforce to identify high-priced parts

Bachelor Of Arts - Ba, Psychology

Bachelor'S, Psychology

Early Childhood Education

Education record