Provide dignified home care services to aged, blind, and disabled individuals. Own responsibility for recipient's daily meals and food shopping for patients. Perform a variety of daily tasks, such as administering medication as needed, scheduling doctor's appointments, and running errands as requested by recipient.

Identified and fulfilled specifications of potential customers and other entities such as qualified health plans (QHPs), certified insurance agents (CIAs), certified enrollment counselors (CECs), and county eligibility workers (CEWS). Provided detailed information on health insurance plans, premiums, and health coverage benefits to consumers. Vetted diverse range of enthusiastic individuals for Medi-Cal eligibility. Addressed complex customer inquiries via email, phone, and live chat channels. Developed productive relationships with consumers and external business partners to meet and exceed set business goals. Assisted consumers in navigating website. Directed and cataloged all in/outbound calls details. Recorded essential data elements into computer systems to trigger, regenerate, and adjust enrollment in Medi-Cal. Utilized Covered CA databases to process and analyze detailed semi-technical data and manual workstreams. Influenced development and improvement of existing processes, policies, and procedures. Engaged in client meetings such as requirement sessions, system demos, user acceptance testing, and off-site trainings.

Maintained printer serial number records, printer supply (toners), and order additional papers for clients (AT&T) during event of low supplies. Devised best techniques for logging, tracking, and resolving escalation printer issues between Xerox and AT&T. Directed and empowered multiple new interdisciplinary employees. Conducted detailed statistics of physical inventory on weekly basis. Provided daily status reports on issue tickets to corporate office.