Julie Cousins Email and Phone Number

Responsible for instructional design, project management, and effective collaboration with the project, communication, and learning Associates to help support the overall success of a learning initiative. Responsible for the delivery, facilitation, and evaluation of training both in-classroom and via virtual mediums with the purpose of developing our Managers at all levels.

- Daily facility operations and workforce management including inventory (merchandise and supplies), maintenance, payroll, hiring, coaching, discipline, associate evaluations, overall customer satisfaction, sales management, etc. - Helped grow annual store sales from $8 to $11 million- Helped increase associate satisfaction (monitored through 360 review) and decrease associate attrition through successful performance management- Conducted and tracked new associate onboarding, training, development (maintained highest completion % in district)

- Responsible for the daily operation of the facility including payroll, hiring, overall customer satisfaction, sales management, etc. - Manage a budget exceeding $1 million - Develop, train and coach Assistant General Managers, Membership Sales Consultants and all support staff- Enforce best practices to ensure that members stay happy and thrilled with services- Oversee a number of clubs by conducting monthly visits to ensure budget KPI are achieved through managing goals, revenue, expenses, etc. - Manage recruitment, selection, training, development, coaching, discipline and evaluation of associates

- Support the leadership teams of 20+ clubs in ensuring excellence to create fantastic experience to increase company performance.- Assist with initial onboarding and ongoing training of all club associates, including Managers through coaching, motivation, encouragement, job shadowing, in club training. - Analyze all critical KPI and learning gaps within the region to identify training opportunities/risks and execution of training.- Coordinate and host Manager Development Workshop for all Managers and executives across Western Canada (includes time management, solutions focused coaching, talent acquisition, associate engagement, performance improvement plans)- Maintain a high level of communication with company stakeholders including VP, DM, and Regional Managers. - Host CPR C/AED training for all associates across Alberta

- Responsible for ensuring all clubs in Alberta, Saskatchewan and Manitoba are creating motivating, positive, energetic environments for members and associates. - Assisted in training new Assistant General Managers and ensuring they’re on track with development- Assisted with initial and ongoing training of in-club associates- Analyzed training gaps within region, identifying risks/opportunities and execution of training. - Provided coaching, motivation, encouragement to all associates by analyzing their current job performance through job shadowing and identifying areas for improvement. - Assisted with new club openings to ensure they are set up to retain members and achieve projected profit.

- Responsible for supporting the General Manager in maintaining a clean, friendly, safe, professional and profitable facility. - Responsible for recruitment, training, scheduling, development and performance management including daily meetings and associate goal setting. - Ensured all members received a satisfactory experience upon each check-in.- Responsible for planning and implementing monthly events, parties, etc.- Handled member concerns, suggestions, requests for cancellations, etc.

- Coordinated the hiring process of all senior (20) and junior staff members (200+)- Organized and lead training, meetings, special events for junior staff- Assisted in coordinating entire youth leisure summer programs- Dealt with concerns/comments and ensured constant communication between all staff members - Documented all events and completed final end of year reports and staff evaluations

- Recruited, supervised and managed all incoming volunteers and staff at the Basecamp Tanzania location- Selected proper work placements for all volunteers, supervised and provided support during their stay- Developed in-depth daily work plans for volunteer placements- Organized and implemented in-country orientation week for volunteers- Responsible for all daily necessities and duties, coordinated all projects, placements- Managed all expenses and income, completed financial reports, budgets, salaries- Responsible for detailed filing system of applicants, registrants, participants and organizations