Achievements – Governance:Co-ordinated the adoption/review of all policies and procedures. Showed exemplary organisation skills to meet strict deadlines.Provided a quality administrative service, including preparation of reports, action lists, proof reading, spreadsheets.Liaised with senior directors on critical issues to ensure compliance with governance requirements.Co-ordinated the quarterly performance reports (Key Strategic Initiatives) in conjunction with Council’s four year plan for presentation and adoption at the Council Assembly and Council Meeting.Assisted in the ongoing review of Induction and Policies & Procedures presentations and the quarterly delivery of this training to all staff.Co-ordinated the collection and submission of data for the Victorian Local Government Performance Reporting Indicators.Achievements – Media: Proofed, advertised and monitored all advertising, meeting brand guidelines.Met print and radio deadlines, assisted by a comprehensive checklist which demonstrated excellent organisational and time management skills.Updated all advertised recruiting positions, public notices and events to Website ensuring that Council communications were compliant with brand guidelines.Created purchase orders and reconciled media advertising invoices.Produced monthly reports for advertising costs and provided administrative support including word processing to the Media and Human Resources Department.Assisted with daily media duties by organising “grabs” from Council Directors for various media outlets and photographed significant Council events for publication.

Achievements - Customer Service Delivered excellent customer service, provided an initial point of contact with the general public and relayed timely and accurate information.Demonstrated ability to relate to a diverse range of clients by fielding enquiries and providing information and assistance to the following departments:- Community Care- Family Day Care/After School Care- Health Department - Local Laws Department - Engineering Department - Building & Planning Department Booked, confirmed and invoiced major events at the Town Hall, Community Centres, sports fields as well as internal staff bookings, using “Zimbra” software.Managed daily mail distribution, including reconciliation of Australian Post monthly account.Received, logged and actioned requests/complaints from external customers using SysAidSystem.Achievements – Revenue Officer:Provided rates and property information, updating of rates addresses, rates mail mergers.Completed Cash Handling and Receipting including payments for rates, sundry debtor items, dog registrations and garbage services, planning & building permits.Entered and processed daily cheque receipts; processed Bond returns, credit and journal entries.Achievements - Planning/Building Department:Registered and issued Building Permits using Authority software, Further Information letters, Occupancy and Final Inspection certificates for construction, dwellings, sheds, fences.Created Invoices for Planning and Building Fees and reconciled accounts.Used Chrome for B Point Payments for Building and Planning Permit Fees.Advertised subdivision notifications for planning applications.Used Exponaire mapping program to export data for large mail mergers.Booked catering and hire facilities for building and planning meetings.

Managed reporting of grain stocks at hand via data generation through SAPs system and then manipulated data into excel for reporting to all levels of management.Managed recruitment, training and payroll process for over 130 casual staff for harvest.Checked and submitted time-sheets for over 100 permanent and casual staff on a weekly basis, demonstrating ability to adhere to deadlines.Negotiated new property leases for operational sites, monitored and maintained existing leases, and effected changes to existing leases as required.Completed goods receipting and reconciliation of all invoices and allocated costings to appropriate general ledger codes with excellent attention to detail.Established rapport and developed long term relationships with internal and external customers/clients based on mutual trust and confidence.Assisted with the compilation and development of capital budgets.Performed a range of other administrative duties including:Generation of SAP Work Orders & Purchase Orders for field staff and organised timely services of all mobile equipment/fixed silo structures/fire equipment.Reconciliation of staff credit cards demonstrating excellent attention to detail.Asset management: registering, service scheduling/decommissioning of equipment.Monitoring and scheduling training compliance for over 100 staff - First Aid, Track Safety, Working at Heights, Confined Space certification.

Provided an exceptional front of counter service to greet visitors to the club: Used warm, empathetic manner to communicate effectively.Performed reception duties to the highest possible standards of presentation and communication. Adopted a problem-solving approach and focused on outcomes, resulting in excellent track record of diffusing anger.Oversaw the effective operation of an extremely busy switchboard with approximately 500 calls per day from members, media and a range of business organisations.Trained clerical and reception staff. Ensuring all staff were focused on the importance of quality customer service, to allow efficient operation within a busy organisation. Operated successfully in a busy environment, working alongside people with diverse backgrounds from management through to general public, utilising excellent time management and effective communication to achieve desired results. Demonstrated ability to handle high levels of stress and pressure in an environment with demanding clientele and rigorous timeline commitments.Accurately maintained client data within a highly detailed CRM data base and assisted with the delivery of club communications to identified target groups.Provided clerical and administrative support, including personal assistance to the Membership Manager and Communications Manager.Performed a range of secretarial and administrative duties including:Large Scale Member Mail Mergers Comprehensive use of Microsoft Office products with particular daily focus on Excel PowerPoint PresentationsPetty Cash & Stationery ordersCoordinating and receipting both inbound and outbound mailProvided clerical and administrative support, including personal assistance to the Membership Manager and Communications Manager. This included word processing, preparation of reports and documents and correspondence.

Invoice processing, managed debtors, generated reminder notices, bookkeeping to a trial balance, banking, balancing of cash floats, data entry of timber quotes, pricing, sizing and ordering of timber and associated products, reception duties.

Invoice processing, managed debtors, generated reminder notices, bookkeeping to a trial balance, banking, balancing of cash floats, data entry of timber quotes, pricing, sizing and ordering of timber and associated products, reception duties.