Julie Daly Email and Phone Number

Accountable for aligning the auction management and CRM systems with strategic business objectives, driving improvements in customer relationships, optimizing sales workflows, and elevating the overall client experience. Partnered with cross-functional teams to lead system customization, ensure data integrity, and implement continuous improvements, delivering operational efficiency.

Directed comprehensive systems training initiatives, encompassing course development, remote and in-person sessions, and the creation of detailed training resources. Continuously monitored departmental KPIs to refine training programs, optimize resource allocation, and improve overall processes in partnership with Operations and Specialist teams, ensuring alignment with business goals and enhanced operational efficiency.

Championed the execution of continuous improvement initiatives in collaboration with global management and key stakeholders, driving impactful projects and transformative process enhancements. As a Subject Matter Expert in Administrative/JDE processes, provided strategic guidance and deep expertise. Led and developed a high-performing team of 12, focusing on coaching, mentorship, and fostering leadership growth to ensure long-term success.

Developed and Implemented key strategic initiatives to streamline inbound shipping and logistics operations. Collaborated with vendors to establish rate tables, Service Level Agreements, and SOP's. Responsible for PNL totalling over 100 million annually. Ensured compliance with Import/Export guidelines, including CITES, Cultural Property regulations, Import documentation, property tariffs, and hand-carries.

Led and optimized the post-sale client experience, driving continuous improvements across critical functions such as Art Transport, Property Collections, Payments, Wine, and Online Sales. Maintained consistently high service levels and delivered an exceptional client experience at every post-sale touchpoint. Managed a team of 16, including 2 supervisors, with a focus on effective recruitment, performance management, and strategic resource planning. Proactively addressed escalations, leveraged client feedback, and refined processes to increase operational efficiency and enhance overall service quality.

Partnered with the Deloitte Process Lead and Christie’s Business Owners to successfully deliver critical project outcomes for the Client Accounting workstream. Captured and translated business requirements into actionable deliverables, developed detailed process documentation, and provided expert process knowledge to ensure alignment with Christie’s Programme Framework (CPF). Spearheaded change management initiatives to drive global user adoption and ensured compliance with local regulations across multiple geographies. Led data cleansing, system integration testing, and user acceptance testing (UAT), while prioritizing and resolving testing issues. Additionally, facilitated the development and delivery of comprehensive training materials, providing post-go-live support to ensure a seamless transition and peak performance of the Client Accounting solution.

Mitigated business penalties during state sales tax audits by proactively securing essential documentation and ensuring compliance. Delivered comprehensive training on multiple systems, cashier policies, and procedures, ensuring teams adhered to best practices. Oversaw daily reconciliation of client payments, managing substantial sums ranging from $500,000 to $40 million, while efficiently resolving a high volume of payment-related inquiries with a focus on exceptional client service. Provided expert consultation on a high-impact IT project in London, optimizing Client Accounting processes.