Julie Daniel Email & Phone Number

Brisbane, Qld, Au

Brisbane, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Leading and inspiring a high-performing product management team, driving innovation and delivering exceptional solutions. My role encompasses strategic visioning, cross-functional collaboration, and agile execution to bring impactful products to market consistently. With a blend of strategic thinking and hands-on guidance, I thrive in translating customer insights into actionable strategies that maximize growth, customer satisfaction, and market competitiveness

Brisbane, Australia

Brisbane, Australia

Fortitude Valley, Brisbane, Queensland, Australia

Research and analyze business processes and procedures, including defining business objectives for new projects and lead cross-functional design sessions with the software development team to define solutions to technical issues. Gather, analyse, prioritise, and create all types of requirements documents for technical solution projects. Coordinate deliverables, business rules and wireframes. Create models of business domains for work-flow analysis and fulfill technical software requirements. Project management across a variety of business divisions.

Fortitude Valley, Brisbane, Queensland, Austrailia

Governed client service and deliverability matters, including client onboarding, PMTA software configuration, technical support, product deliverability, product support and review systems, anti-spam and privacy compliance protocols. Key Contributions: • Utilized PowerMTA software to enhance deliverability throughputs for IP address pool within in a live client database. Maintained a sound sending reputation throughout the process. • Directed the ongoing maintenance of multiple management and ticketing systems (Zendesk ticketing system and online help centre, workflow max CRM, Microsoft dynamics CRM, Zoho CRM and team support ticketing system).

Fortitude Valley, Brisbane, Queensland, Australia

Oversaw compliance processes, maintained accurate documentation and recordkeeping, prepared compliance reports, conducted software testing and certified quality assurance. Led annual compliance risk management initiatives and worked with engineers and QA team to ensure PMTA software testing and configurations were coordinated and maintained.

Fortitude Valley, Brisbane, Queensland, Australia

Collaborated with software development team to maintain and support both QA and acceptance testing of web-based software. Documented test results and provide results at scheduled meetings. Served as a liaison between stakeholders and support team in forecasting future business processes and software requirements. Delivering elements of systems design, business rules, wireframes and other deliverables. Identify business requirements for diverse projects and transmit them to developers.

Provided in-depth technical support and customer service for client training, software testing and telephone systems. Conducted trainings on-site, online and in classroom (LiveMeeting) environments. Created and implemented online and offline help procedures (Robohelp). Key Contributions: • Solely responsible for the continuous maintenance and documentation of a comprehensive online documentation system.

Jabiru, Northern Territory, Australia

Served as an accountant for 2 council bodies responsible for providing services to all community residents, reporting a combined $17.5M in business revenue. Generated monthly financial reports to CEO and council members, reviewed reports for accuracy and ensured results comply with generally accepted accounting principles. Conducted accounting duties, including compiling and monitoring budget (quarterly and annually), government grant acquittals, contract and asset register maintenance, forecasting revenue and job costs; and general ledger reconciliations. Completed ABS reporting and BAS completion and submissions. Managed accounts payable and receivable, payroll for over 300 employees and superannuation contributions.Key Contributions: • Within 3 months of hire, all unbalanced subsidiary ledgers were rectified and previously suspended government funding was released. Within 6 months of hire, implemented a GST-compliant general ledger structure and spearheaded the migration of accounting data to a new accounting system. • Requested to participate in leadership team coordinated to implement a pilot service agreement between the northern territory and local government councils; worked as a liaison between the councils to finalize the agreement.