Julie Daniel Email & Phone Number

Brisbane, QLD, AU

Brisbane, QLD, AU

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Leading and inspiring a high-performing product management team, driving innovation and delivering exceptional solutions. My role encompasses strategic visioning, cross-functional collaboration, and agile execution to bring impactful products to market consistently. With a blend of strategic thinking and hands-on guidance, I thrive in translating customer.

Brisbane, Australia

Brisbane, Australia

Fortitude Valley, Brisbane, Queensland, Australia

Research and analyze business processes and procedures, including defining business objectives for new projects and lead cross-functional design sessions with the software development team to define solutions to technical issues. Gather, analyse, prioritise, and create all types of requirements documents for technical solution projects. Coordinate.

Fortitude Valley, Brisbane, Queensland, Austrailia

• Governed client service and deliverability matters, including client onboarding, PMTA software configuration, technical support, product deliverability, product support and review systems, anti-spam and privacy.
• Utilized PowerMTA software to enhance deliverability throughputs for IP address pool within in a live client database. Maintained a sound sending reputation throughout the process.
• Directed the ongoing maintenance of multiple management and ticketing systems (Zendesk ticketing system and online help centre, workflow max CRM, Microsoft dynamics CRM, Zoho CRM and team support ticketing system).

Fortitude Valley, Brisbane, Queensland, Australia

Oversaw compliance processes, maintained accurate documentation and recordkeeping, prepared compliance reports, conducted software testing and certified quality assurance. Led annual compliance risk management initiatives and worked with engineers and QA team to ensure PMTA software testing and configurations were coordinated and maintained.

Fortitude Valley, Brisbane, Queensland, Australia

Collaborated with software development team to maintain and support both QA and acceptance testing of web-based software. Documented test results and provide results at scheduled meetings. Served as a liaison between stakeholders and support team in forecasting future business processes and software requirements. Delivering elements of systems design.

• Provided in-depth technical support and customer service for client training, software testing and telephone systems. Conducted trainings on-site, online and in classroom (LiveMeeting) environments. Created and.
• Solely responsible for the continuous maintenance and documentation of a comprehensive online documentation system.

Jabiru, Northern Territory, Australia

• Served as an accountant for 2 council bodies responsible for providing services to all community residents, reporting a combined $17.5M in business revenue. Generated monthly financial reports to CEO and council.
• Within 3 months of hire, all unbalanced subsidiary ledgers were rectified and previously suspended government funding was released. Within 6 months of hire, implemented a GST-compliant general ledger structure and.
• Requested to participate in leadership team coordinated to implement a pilot service agreement between the northern territory and local government councils; worked as a liaison between the councils to finalize the.