Responsible for overseeing and nurturing client relationships with both new and existing clients, primary goal to ensure long-term success for my clients and Plentific. Having a deep understanding of the client's business objectives, industry trends, and competitive landscape.Working collaboratively with cross-functional teams within Plentific and aligning internal resources to deliver solutions that meet my client's needs.

Responsible for the engagement and success of all Riskhub’s clients using the company's compliance management software. Clients included Key Accounts in both local authorities and housing associationsAttending and leading client meetings at each stage in the customer cycle from onboarding, adoption and growth. Introducing, pitching and closing deals for additional products or services to existing clients Guiding customers from sales to success via effective and efficient onboarding and post sales trainingManaging all aspects of client engagement including onboarding, training and ongoing support. Negotiating contracts at renewal stage Analysing client data looking for trends in engagement and reacting accordinglyWorking closely with product and marketing in developing sales and marketing strategies to drive brand awareness and additional business

Moving from Head of Sales to Head of Partnerships I was responsible for the UK revenue by managing all aspects of existing client partnerships including retention, contract negotiation, up selling and cross selling as well as actively seeking new business opportunities and pitching and closing new deals. Clients included Build to Rent operators private landlords, high street and independent letting agentsMoving the relationship from new sale to account management, providing a seamless on-boarding process through training clients and providing ongoing supportReacting to partners’ requests for information, technical queries, data and reports on performance. Analysing data to advise on best practice to maximising clients’ ROIWorking with other functions within the business including product and marketing to drive product improvement and revenueReporting directly to the CEO and compiling reports when required including forecasting, revenue strategies and board reports

Responsible for managing the sales team, overall sales strategy and hitting company targets and providing accurate forecasting and results to the CEORecruiting, training and developing the sales team and setting monthly and quarterly targets Coaching and training the sales team on sales methodology for telephone and face to face salesDeveloped and implemented a new sales process within the first 3 months to drive revenue from new businessIncreased revenue by 70% in year one and 73% in year 2. Also in year 2 increased subscriptions by 162% Achieved 119% to personal target in first full 12 months

Affiliate Marketing NetworkA player/coach sales manager role I led, managed and coached the new business sales team in the UK with the aim of bringing new revenue and clients onto the Webgains affiliate network from a wide range of ecommerce retail clients Developed sales training and coaching development amongst the sales teamResponsible for individual and team target achievement Pitched to and closed Tier 1 new business via the telephone and face to face meetingsUpsold and cross sold to existing clients to maximise revenue opportunitiesNegotiated new contracts for existing clientsProvided regular updates on team performance to internal stakeholders

Partnership ManagementManaging a portfolio of affiliate networks and affiliate agencies, it was my responsibility to grow revenue and market share within my designated partnerships, ensuring growth by building relationships both direct with clients and through the relationship I had with our partners. Pitch Ve retargeting and display prospecting SaaS products to our partners clients. Working across all verticals including; Retail, Travel, Finance, Lead GenSeeking revenue opportunities via relationships with new agencies and partners.Upsell clients to offer the full suite of Ve Global's Email Retargeting, Display Retargeting and Display Prospecting products.Be well versed and knowledgable in the tech Ve provided as well as programatic display advertising. Write proposals and presentations in line with clients objectives and present to agency and clientsBe the first point of contact for queries, issues or questions reactively and proactively and ensure that the high level of service our partners should have is met and exceeded.Negotiate rates with agencies/networks to ensure maximum revenue is achieved for all parties.Deliver regular product updates to affiliate networks and agencies.Mentor, train and coach new members of the team.Design and present product training as part of the overall UK company induction program.Representing Ve at conferences and networking events with a view to increase contacts and network.

Promoted from the Senior Digital Consultant role it was my job to work with the Sales Director in managing a team of digital consultants to deliver targets and sector growth selling to our ecommerce clients. Responsible for my own target, prospecting and pitching Ve’s suite of SaaS products to tier 1 and 2 clients face to face and over the phone. Worked with the Sales Director and Head of Account Management in developing sales strategies, training as well as setting of KPIs and development of a plan for current and future growth.Trained and mentored individuals on sales techniques through group training or one to one coaching. Success was measured by improved product knowledge, increase in performance and skills and achievement of KPIsBuilt, implemented and developed a successful sales reporting tool and sales lead process on Excel that was rolled out across the commercial team.Done regular one to ones with the sales team and provided reports and feedback to Sales Director.Analysed team and individuals performance and looked for ways to improve.Attended and contributed to management meetings.Coordinated and communicated any new sales process and operations from other departments.Kept up to date with recent market and industry trends, competitors and leading customer insights and communicated findings to team.

Promoted to Senior after 6 months I pitched and close e-commerce clients within the Regulated Industries sectorSelf-sourced leads and identified and pitched to the key decision makers both over the phone and through face to face presentationsWas responsible for growing revenue and market share within the sectorHelping Sector Director build the team through recruitment and interviewing

Responsible for prospecting and pitching to new businesses via cold calling and telephone selling

Blended role of new business acquisition and account management within the SME market across Scotland. Using a consultative sales approach to understand the customer needs, target market and business objections then present to them a selection of online marketing solutions specific to their needs including; BT Managed Websites, ECommerce and BT’s fully managed Google AdWords campaigns. Being the first point of contact for any queries and support required. Looking for up sell and cross sell opportunities within existing client portfolio

A field based pure sales role selling advertising to SMEs in BT Directories print products (BT Phone Book) and BT Phone Book online.Increasing revenue YOY from renewing clients within the online and print directory by identifying, creating and presenting additional advertising opportunities i.e. online advertising.Making appointments over the phone with key decision makers, identifying their business needs and delivering compelling print and online advertising programmes.

Selling the benefits of online recruitment advertising to the public and private sector across Scotland through face to face presentations.Providing tailor made solutions and advertising campaigns to potential and existing clients based on their individual needs.Presenting packages and benefits of advertising to all levels of HR personnel including Senior Directors.Negotiating contracts and proposals Building and maintaining excellent business relationships with clients through regular communication.Pro-Actively looking after clients accounts ensuring their response levels are maximised.

Selling online advertising to retailers, showing within the Internet Cafe browsers.Cold calling and generating leads.

Telesales role. Selling newspaper advertising space to SMEsLooking after the key clients' accounts and regularly liaising with advertising agencies and designers.Working to tight deadlines on a daily basis ensuring that all artwork, copy and design of ads adheres to clients individual specification and that spelling and grammar is correct.Developing new business, presenting proposals to potential clients and planning and implementing advertising campaigns both short term and long term.Meeting departmental, team and personal targets and standards.Designing page layouts for advertising features ensuring that all artwork and copy is correct before deadline.Working on a variety of advertising features as well as selling into the four publications of The Scotsman and presenting the individual benefits and differences of each title.

Inbound call centre dealing with customers over the telephone and any complaints or enquiries they may have in a range of issues including billing, faults and installations.