»Providing Accounts Receivable Services to Major US Clients. We have had the pleasure of serving WestRock, a leading US-based company, and now Smurfit WestRock, with our comprehensive AR services. Our expertise in managing accounts receivable has enabled us to streamline their financial processes, reduce costs, and improve cash flow. Our long-standing relationship with these clients is a testament to our commitment to delivering high-quality services and exceeding client expectations»Manage a large/ delinquent portfolio of customer accounts, ensuring timely and accurate collection of outstanding debts» Implement effective collection strategies, including phone calls, emails, and collection letters» Negotiate payment plans and settlements with customers to maximize debt recovery» Review and analyze customer credit profiles to determine appropriate collection actions» Conduct research and analysis to identify root causes of delinquency and develop strategies to prevent future occurrences» Collaborate with sales, customer service, logistics and legal departments to resolve customer disputes and payment issues» Prepare and present reports on collection activities, identifying trends and areas requiring attention» Maintain accurate and up-to-date collections records in the Cforia system

»Purchase Order Processing: Process daily purchase orders using SAP ECP and PO1, ensuring timely and accurate delivery of goods and services.»Order Management: Monitor open purchase orders, expedite and close out when complete, and maintain accurate records of order status.»Contract Compliance: Ensure compliance with contracts during purchase order processing, identifying and resolving any exceptions or discrepancies.»Policy Exceptions: Identify policy exceptions and communicate with clients to resolve issues and ensure compliance with procurement policies.»Sourcing: Conduct RFQs (Requests for Quotation) and limited reverse auctions to verify supplier information, pricing, and availability as required.»Change Orders: Process change orders as needed to ensure accurate delivery of goods and services.»Recurring Payments: Process and maintain recurring payments to ensure timely payment of invoices.»PIR Maintenance: Maintain Purchase Information Record (PIR) as "one-off" based on requisition processing, RFQ process, and supplier PO acknowledgments.»Collaboration: Interface with client sourcing groups, business units, and other stakeholders to ensure timely delivery of materials and services at the right place.

»Manages hardware & construction commodity»Supervisory Role: Oversee the procurement of hardware and construction commodities, ensuring timely and cost-effective delivery of goods and services.»Reporting and Analysis: Manage and analyze purchasing reports, including top purchases, top 100 items, outstanding PR/POs, and vendor average delivery status.»Process Improvement: Implement eQUOTE, a web-based system for electronic quotation, and standardize the process for inviting suppliers to bid on products.»Documentation and Policy: Develop and maintain documentation for purchasing policy and procedures, including clear purchase requests and confirmed purchase orders.»Scrap Management: Manage the disposal of scrap items across all 10 districts in Mindanao.»Bidding Management: Conduct bidding processes for construction projects, such as the construction of Packing Plants using Ariba systems.»Purchasing Process Orientation: Ensure compliance with purchasing business processes and orient staff on procurement policies and procedures.

»Financial Services: Manage financial accounts, including money transfers, with Western Union in the US and Canada.»Call Center Operations: Work in a fast-paced, structured call center environment, providing exceptional customer service and ensuring timely and accurate resolution of customer inquiries and issues.»Customer Satisfaction: Deliver extraordinary customer care by processing customer satisfaction and problem resolution, resulting in measurable customer value.»Relationship Building: Grow and nurture customer relationships on each call, providing personalized solutions that benefit the customer and drive loyalty.»Documentation and Solutions: Document necessary account information and offer tailored solutions to customers, addressing their needs and concerns.»Compliance: Uphold client policies, including call handling, password management, security protocols, system usage, and confidentiality requirements.

»Order Management: Ensure timely and accurate management of orders, including: Real-time updates on delivery commitments, Re-allocation and re-diversion of orders from warehouse to direct order, Avoidance of past-due orders and abnormal freight charges»Material Requirements Planning (MRP): Manage inventory levels to ensure: Availability of materials for production, Availability of products for delivery to customers, Alignment of manufacturing activities, delivery schedules, and purchasing activities»Risk Management: Identify and mitigate risks to prevent operational disruptions and losses, ensuring business continuity and minimizing potential losses.»Communication: Coordinate and communicate key information to stakeholders, including: Order status updates to top management, COD (Central Order Desk), supply planning, and CS representatives, Production commitment ship dates to all relevant parties, Internal collaboration with inside sales teams»International Travel: Demonstrated ability to travel internationally, as evidenced by a trip to Zhongshan, China in June 2011 for a production line transition.

»Customer Service: Provide exceptional customer service through daily communication, developing and delivering presentations to customers, and ensuring all customer needs are met.»Account Management: Successfully manage all aspects of account management, including maintaining customer relationships, resolving issues, and identifying opportunities for growth.»Business Development: Contribute to business development initiatives, which have resulted in an expanded customer base.»Operations: Implement business processes and create computerized systems for selling price generation, inventory management, order management, and other administrative tasks.»Financial Management: Oversee minor bookkeeping, inventory management, collection management, and sales trend analysis to ensure accurate financial reporting and informed business decisions

»Inventory Management: Monitor, plan, and purchase inventory to meet production and consumption requirements, utilizing SAP application to ensure timely and cost-effective delivery.»Data Entry and Processing: Enter purchase requisitions, place purchase orders, process purchase change orders, and maintain part set-up parameters and supplier database information.»Problem Solving: Review and analyze purchase requisitions, resolve discrepancies, and negotiate with suppliers to accelerate or delay delivery to meet production or consumption requirements.»Supplier Management: Monitor and maintain relationships with suppliers to ensure timely delivery of materials and resolve any issues that may arise.»Purchasing Web Indicator: Manage and monitor the Purchasing Web Indicator, tracking key performance indicators such as zero bin, mismatch, exception, variant, PO past due, throughput time, and PO failure indicators.»Intel Part Number Request Administration: Assign unique numbers to items purchased by Intel and ensure proper inventory management in SAP. Support virtual factory sites globally and assist with SAP-WIINGS interface troubleshooting.»SAP R3 System Administration: Manage IPNR (Intel Part Number Request) administration using the SAP R3 system and train virtual factory representatives on criticality and major effects of redundant inventory items.»Small Purchase Order Charge Card Program: Maintain the Purchasing Program and train card owners on appropriate usage of the VISA card. Misuse of the card may result in termination.

Department administrative support of Intel Asia’s Material Manager [expat]. Performed various administrative and project-related duties. Extended admin support to section managers as well. Duties include: prepares letters, memoranda, reports; copies, collates, and distributes materials; transfers information to and from forms and computer files; sorts and distributes mail; maintains files; files documents; hospitable to visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs; maintains appropriate levels of office supplies and materials; makes travel arrangements; maintain scheduling and event calendars, coordinates logistics for meetings in/out of the plant and departmental events/activities; broadcast major /minor department announcements with creative design, greets all employees birthday under our department with no fail on monthly basis; manages scheduling calendar of department/section managers and impat/expats; reliable information giver on policies and procedures; execution of research and data analysis tasks in preparation of reports/recommendations.

Managing data accurate with high confidentiality of employee’s profile which includes performance trends, salary structure, personal data for compensation & benefit purposes, travels, bulk employees’ transfer from Makati and Cavite manufacturing. Promotes the online system delegating 6k 24/7 employees to hands-on update there’s personal data in provided user friendly computers. Provided scheduled training for operators.