➤ Working with retirement plan clients and participants and updating performance for funds and retirement accounts.➤ Supporting the execution of functions related to the RIS investment platform and Mutual Fund Network.➤ Overseeing report preparation and data entry while assisting with the operational procedures surrounding investments.➤ Providing consulting, written communication, and general support to administration, sales, and service representatives.➤ Delivering quality customer service and overseeing event management for large events requiring unique processing.➤ Supporting requests to build new Mutual Funds and other non-proprietary investment options including CITs.➤ Serving as a representative for investment services related to proprietary and non-proprietary investment handling.➤ Successfully supporting the maintenance and integrity of investment data in mainframe, databases, and other materials.

➤ Analyzed current rates from Mutual Fund Database and Mutual Fund Contracts to ensure financial compliance.➤ Managed a portfolio of over 250 Mutual Fund/Collective Agreements and created/maintained multiple SharePoint sites.➤ Served on the Hiring Panel, interviewed candidates, and made decisions on hiring as well as provided onboarding.➤ Researched discrepancies with teams and fund companies and implemented chain of command to validate changes.➤ Corrected and identified discrepancies through formal validation and control practices and obtained sign offs on updates.➤ Communicated any updates to rates to internal partners through formal process done by amendment or new contracts.➤ Collected and provided documentation for FICCA to fund companies as requested and ran monthly benchmark reports.➤ Facilitated weekly conference call with partners and contract group to ensure correct rates for bundled/unbundled books.➤ Interpreted and reviewed revenue share agreements for Mutual Funds and to ensure accruals/billings were correct.➤ Reviewed items with internal parties such as trading team, relationship managers, finance team, and lawyers.➤ Implemented and negotiated trade agreements for new Mutual Funds and Collective Funds and updated agreements.➤ Led projects within team for rate audits, due diligence, agreements, and certifications while reducing risks and errors.➤ Identified and implemented recommendations for team efficiencies, process improvements, and system enhancements.

➤ Managed the accurate and timely invoicing of up to 120 Subta/12b1 revenue share invoices related to mutual funds.➤ Served as Team Leader and performed quality control for analyst and approved higher level money movements.➤ Conducted candidate interviews, hiring, onboarding, and training while serving as Team Leader and manager's backup.➤ Led bi-monthly meetings for Mutual Fund Fee Issues Log to resolve outstanding issues in the department.➤ Provided quality control for all invoices before issuing to client and invoicing by deadlines to ensure prompt payments.➤ Supported less experienced staff to drive overall effectiveness of team in preparing data and assisting in research.➤ Provided feedback and present ideas for improving or implementing processes or tools on product lines and workflows.➤ Performed complex operational tasks and assisted with research of financial, operating, and economic data analyses.➤ Resolved customer problems and applied understanding of risk management requirements and financial compliance.➤ Provided interpretation of procedures to junior staff and escalated non-routine questions to more experienced managers.➤ Received payments from fund companies and analyzed them to identify differences via pivot tables and lookups.➤ Processed money movements for allocations via suspense accounts or GL and returned ineligible or over payments.➤ Pursued collection efforts from fund companies when they aged and escalated issues to management if needed.➤ Delivered quality customer service by researching and resolving client inquires around billing or payment issues.➤ Worked with Mutual Fund Database Administrator and Fiduciary Services/Contracts Team to confirm rate validations.

➤ Conversion Administrator – Wachovia Bank, Charlotte, NC – 01/2000 to 08/2001➤ Trust Allocation Administrator I & II – First Union National Bank, PFPC/First Data Corporation – 07/1996 to 04/1999➤ Senior Recordkeeping Specialist – First Union National Bank, PFPC/First Data Corporation – 05/1999 to 12/1999➤ Human Resource Assistant – Home Quarters Warehouse, Norfolk, VA – 09/1994 to 04/1996