•Sell fully customized luxury tours to high net-worth individuals•Act as a concierge in-country for clients purchasing trip design services •Negotiate contracts with subcontractors – hotels, restaurants, wineries, activities •Manage all social media accounts, creating content and building community•Build a community of travelers through meetups and social media affinity groups•Manage every aspect of a growing business

•Sold custom luxury tours for the United States to travel agents and high and ultra-high net-worth individuals•Created and communicated detailed itineraries and proposals for clients•Managed and developed budgets and quotes for FIT trips•Confirmed FIT trips, liaising with vendors and suppliers to ensure a perfect trip for clients•Worked in and built quotes and itineraries in Tour Cube software

•Managed guides and vendor relations for all 50+ different departures of a weeklong itinerary•Negotiated contracts with subcontractors – hotels, restaurants, wineries, activities •Researched and on-boarded new subcontractors to improve itinerary •Maintained relations between Backroads and subcontractors •Created and maintained a high-quality experience for guests on the Napa/Sonoma itinerary•Raised trip ratings for an Italian itinerary from bottom 20th percentile to top 20th percentile

•Plan and sell bespoke Italian Travel experiences•Offer outstanding customer experiences during the booking process and 24hr assistance while clients are traveling•Create and design custom excursions and interesting activities in Italy•Manage the sales cycle from start to finish

•Prospected clients and presented portfolio of experiences to sell Italian travel to travel agents and high-end direct clients•Created detailed excel budgets to balance cost and profit ratios for specific itineraries and overall company profit structures•Contributed to a 15% increase in revenue in 2016 by offering upfront pricing and efficient customer service•Created and designed custom excursions including private access openings to offer unique and bespoke Italian travel itineraries •Managed the sales cycle from start to finish and allocated workload to the reservations team

•Led groups of guests on active travel trips including bicycling, hiking and multisport vacations in Italy•Delivered a service-focused guest experience through excellent leadership and communication skills, a high level of initiative, maturity, and keen problem-solving skills •Managed all aspects of trips in progress including guiding, guest relations, logistics, adhering to trip budget, and safely supporting guests en route via vehicle, bicycle or walking•Operated with proactive attention to detail, a team-player mindset, an innate understanding of people, and a high level of energy to deal with the rapidly-changing demands of the position•Provided education, translation, logistical coordination and quality control of the trip itinerary  •Interfaced, problem-solved and fostered positive relationships with Italian subcontractors •Acted as a quality representative and liaison between guests and main office

•Managed guides and vendors for all departures of an Italian Itinerary •Negotiated contracts with Italian vendors – restaurants, hotels, activities•Raised trip ratings from bottom 20th percentile to top 20th percentile in Europe

•Built and maintained relationship between Cardiff Skate Co. and Costco Corporation•Recruited, hired, and trained all demo representatives for Costco Special Events•Responsible for all logistics and operations associated with Costco Special Events including creating detailed excel sheets to analyze profit and loss•Planned and executed shipments for all Costco Special Events•Content contributor for social media platforms

•Managed social media sites•Worked on marketing campaigns•Worked with the VP of sales, cold-calling new businesses to open B2B accounts with the company•Managed customer service•Assisted with company operations

•Planned and executed activities and English classes for Spanish and Italian high school students•Responsible for the well-being of 30 high school students •Handled transportation of students to and from host family homes•Designed and updated program blog to keep parents in Italy informed about activities

•Tutored undergraduate students in statistics and calculus