I am deeply motivated by the importance of customer and staff satisfaction. I work well under pressure and have excellent problem solving skills. I am proactive in identifying continuous improvement ideas to enhance both the customer and business journeys and I have successfully helped to implement several changes within the RBS Group.I have excellent organisation skills and manage my work flow so my team’s targets are met. I enjoy coaching and developing my team to exceed their goals.Owing to a restructure at RBS I am currently looking for a new opportunity
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Deputy Team LeaderNatwest Jul 2014 - Present -
Quality Assurance AssociateRbs Apr 2008 - Jul 2014Southampton, United KingdomSports coaching to improve Sales and Customer satisfaction scores. Using smart action settings and role plays to embed the right culture, then following up with individuals to ensure improvements are embedded.Working within quality and control measures Working on continuous improvement ideasSecurity/fraud prevention -
Complaint HandlerRbs May 2004 - 2008SouthamptonTake ownership of customers complaints from start to finish, ensuring a fair outcome is provided to the customer. -
Corporate Services SpecialistRbs Mar 2001 - May 2004SouthamptonFirst point of contact for Corporate customers Foreign and Chaps enquiresQueries and complaints
Julie Halliday Education Details
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Sholing Girls School
Frequently Asked Questions about Julie Halliday
What company does Julie Halliday work for?
Julie Halliday works for Natwest
What is Julie Halliday's role at the current company?
Julie Halliday's current role is Deputy Team Leader at RBS.
What schools did Julie Halliday attend?
Julie Halliday attended Sholing Girls School.
Who are Julie Halliday's colleagues?
Julie Halliday's colleagues are Faisal Membęr, Mike Postlethwaite, Francesca Knight, Mark Rafferty, Stuart Byrne, Atiq Ul Rahman, Ca Srinivas Reddy.
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Julie Halliday
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