Julie Keith

Julie Keith Email and Phone Number

Senior Director, Customer Support @ Gluware, Inc.
Julie Keith's Location
Santa Cruz, California, United States, United States
Julie Keith's Contact Details
About Julie Keith

I am a customer-focused support professional with experience leading technical teams. I possess strong operational, advocacy, leadership and customer service skills with comprehensive experience in all aspects of service support and management. This includes managing and mentoring technical teams through day-to-day activities as well as during transitions and times of growth. My passions include quality customer service and the development of my teams.My skills include:Technical Support Center operations including: * Budget Responsibility including equipment and travel * Staffing responsibility for the region * Working in an international support leadership team to provide an excellent 24x7experience * Data mining * Training my teams on process, procedure and softskills. * Gathering customer feedback via surveys, telephone calls and trouble tickets.Cross-functional teamwork in areas of: * New product introduction * Bugs and bug prioritization and resolution * Training and staff development * Product end of life plans Team leadership including: * Establishing individual and team goals * Allocating resources * Conducting performance reviews * Managing workflowDistressed-customer account management Technical Program Project Management managing technical integrations and deploymentsContinuous process and procedure improvement

Julie Keith's Current Company Details
Gluware, Inc.

Gluware, Inc.

View
Senior Director, Customer Support
Julie Keith Work Experience Details
  • Gluware, Inc.
    Senior Director, Customer Support
    Gluware, Inc. Nov 2021 - Present
    Sacramento, California, Us
    View
  • Delphix
    Senior Director, Customer Support – Americas And Apac
    Delphix Apr 2021 - Dec 2021
    Redwood City, Ca, Us
    View
  • Delphix
    Director, Advanced Customer Support
    Delphix Oct 2016 - Apr 2021
    Redwood City, Ca, Us
    View
  • Whitehat Security
    Director, Customer Support
    Whitehat Security Nov 2015 - Sep 2016
    San Jose, California, Us
    Responsible for global customer support staffed by teams in 3 regional support centers. The team provides technical and product support for all customer issues. • Management of global support team including staffing, training and quality.• Development of support procedures and processes.• Participation in cross functional teams to shape product and process improvements.
    View
  • Palace Business Solutions
    Customer Care Manager
    Palace Business Solutions Jul 2014 - Nov 2015
    Palace Business Solutions is the commercial division of well established, family owned reseller. I manage the inside sales and marketing teams, helping to develop and deliver new programs and product offerings.
  • Meru Networks
    Director Of America'S Support
    Meru Networks May 2012 - Nov 2013
    Sunnyvale, Ca, Us
    In my time at Meru I was responsible for the Americas Regional Support Center. Our team consisted of both US based employees and remote outsourced engineers providing technical product support for Meru customers, sales engineers and partners. This involved striking a balance to advance both strategic projects and daily issue and account management. I worked closely with key partners to enable our teams to deliver outstanding support to our shared customers. Worked regionally and as part of the global Support management team on the development and implementation of support processes to improve problem resolution and customer satisfaction.
    View
  • Fortinet
    Director, Professional And Premium Services
    Fortinet Aug 2010 - Jul 2011
    Sunnyvale, Ca, Us
    Directed the delivery of Professional and Premium support for the Americas region. Oversight of all aspects of service delivery and invoicing. Provided oversight of all service delivery by technical premium support account managers, ensuring issues for key accounts were treated and resolved with priority.
    View
  • Fortinet
    Director, America'S Technical Assistance And Customer Service
    Fortinet Oct 2007 - Aug 2010
    Sunnyvale, Ca, Us
    I lead the Americas technical assistance center consisting of three groups engaged in technical product support, customer service, and premium account management. During my time in this role I worked with senior support engineers to establish premium support products for the region, including staffing the roles as contracts were sold and developing collateral. In working with the business development team, we developed special tier 3 support programs for service providers to allow them to develop new offering to their customer bases. This was in addition to my normal role including the recruiting and training of staff, budget responsibility and department planning.
    View
  • Surfcontrol
    Director, Technical Support
    Surfcontrol Jul 2003 - Oct 2007
    Us
    Coordinate and oversee technical support teams serving clients in North and South America. Hold direct authority over support center operations Maintain customer contact to assess satisfaction and resolve issues. Interface with cross-functional departments such as sales, development and IS to complete projects and optimize support. Establish team goals, allocate resources, conduct performance reviews and manage workflow
    View
  • Surfcontrol
    Manager, Technical Support
    Surfcontrol Jun 2001 - Jul 2003
    Us
    View
  • Surfcontrol
    Sr. Technical Support Engineer
    Surfcontrol Apr 2000 - Jun 2001
    Us
    View
  • Physicians Services
    Manager, Support And Training
    Physicians Services Jan 1995 - Aug 1999
    Oversaw a 3 member team providing technical support and training to 175 physicians and their staff members on a clinical delivery system. Coordinated Beta and Acceptability tests of software. Provided technical support of computers, servers and applications.

Julie Keith Skills

Cloud Computing Cross Functional Team Leadership Crm Network Security Enterprise Software Saas Security Management Team Management Teamwork Leadership Sharepoint Wireless Networking Technical Support Tcp/ip Virtualization Data Center Firewalls Salesforce.com Professional Services Training Servers Networking Solution Selling Organization Call Centers Telecommunications Cisco Technologies Voip Wireless Managed Services Team Leadership Customer Relationship Management Pre Sales Customer Service Software As A Service Vendor Management Sales Management Vpn Customer Satisfaction Ips Go To Market Strategy Network Architecture Voice Over Ip

Frequently Asked Questions about Julie Keith

What company does Julie Keith work for?

Julie Keith works for Gluware, Inc.

What is Julie Keith's role at the current company?

Julie Keith's current role is Senior Director, Customer Support.

What is Julie Keith's email address?

Julie Keith's email address is ju****@****sec.com

What is Julie Keith's direct phone number?

Julie Keith's direct phone number is +165049*****

What skills is Julie Keith known for?

Julie Keith has skills like Cloud Computing, Cross Functional Team Leadership, Crm, Network Security, Enterprise Software, Saas, Security, Management, Team Management, Teamwork, Leadership, Sharepoint.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.