Julie Kerns Email and Phone Number

Automate performance tests on custom and COTS software using automated test scripts. Performs evaluation of new technologies and how they integrate within the current operational environment. Performs system administration tasks for Solaris servers.Installs/configures custom and COTS software in multiple test environments and well as automates performance tests on custom and COTS software using automated test scripts. Assists with system administration tasks for SUN, Fujitsu, and Windows servers. Installs and configures web and application server software which includes environment setup troubleshooting issues at all layers of the architecture. Designs, records, and writes automated test scripts using HP LoadRunner Software, changing the tests to reflect the test environment, as necessary. Automated WebCenter testing with Load Runner 11.0 TruClient (new protocol never tested with WebCenter). Assists with the installation, configuration, and evaluation of new technologies and their interaction with the existing hardware/software infrastructure. Configure, update and maintain Big IP F5 Load Balancer.

Analyze software requirement documentation and creates accurate test plans/test cases/test scripts in BCSSI test tracking tool. Reporting, tracking and logging defects and findings using test tracking tool. Reviewing and analyzing database tables and content as needed. Conducting Section 508 software compliance testing within customer-defined scope. As a team player working well with others to accomplish the goals of the IV&V team and responds enthusiastically to new challenges. Participating in the planning, implementation and testing of various applications and remaining flexible while meeting resource and customer needs. Ensuring a high level of customer service by working efficiently, within prescribed timelines, and delivers a quality product on time. Contributing information and providing project updates to team leads/supervisors and submits monthly reports to them regarding individual efforts. Assisting with control over operational, functional, and performance phases of tests.

Assisted Operations in monitoring problems and tracking corrective actions, and other duties for large projects. Performed database tasks such as SQL queries, use of tools and database schema. Configured and installed image scanner profiles and specific requirements per customer. Facilitated and monitored all data transmissions to customers, both internal and external. Maintained and troubleshot development and IT systems such as production flow system, application services, employee configurations, active directory and application permissions.

Worked with client services to ensure project specifications are feasible and delivery specifications are met. Also worked with technical personnel, designing software for project processing. Monitored daily processing on Captiva Input/Accel Enterprise Production servers and manage storage subsystems. Researched issues in SQL database using T-SQL. Duties include building job configuration files for IBML scanners, customer data management and data integrity tasks, handling client request and research.

Created Project specifications matching customer requirements to real world applications by designing and creating specs for the development staff. Also interacted with customers, identifying issues and resolving problems. Was responsible for developing technical and production resource requirements for projects, and interpreting requirements into technical design specifications. Assisted with first and second level user support (desktop systems and software), basic hardware support, office machine support, Windows 2000 domain user administration, and troubleshooting with enterprise systems, including SQL Server 2000 and Input/Accel.

Planned and organized imaging projects with departmental managers. Documented major project milestones and continuously monitored project plans to ensure conformity. Assisted in implementing project plans that ensured a shared understanding of the project objectives. Assisted in daily project team management by in understanding roles, responsibilities and milestones. Ensured all tasks are completed as planned and prepared final documentation. Provided daily project related assessments to management.

Supervised and trained employees in all aspects of exception operations including preparation of the exceptions received, operation of the scanning equipment, quality control processing, and inventory and auditing. Duties included compiling daily reports for customer deliverables.

Worked directly with project leaders to coordinate production processing. Also was responsible for the operation of specialized exception processing equipment. Was responsible for analyzing exception materials for acceptable content and format. Performed quality control checks on exceptions for the purpose of detecting and correcting basic error conditions.